Phlebotomy Supervisor - Boston

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Boston Children’s Hospital is seeking a Phlebotomy Supervisor to oversee the day-to-day operations of the phlebotomy team for inpatients and outpatients. You will ensure accurate specimen handling, maintain a safe environment, and work within established policies while guiding staff.

The role requires leadership in staffing, performance management, and collaboration with HR on hiring and payroll, with ongoing compliance and high standards of patient care.

Qualifications

• Supervises phlebotomy team across sites.
• Manages performance reviews and hires.
• Ensures payroll accuracy for direct reports.
• Maintains compliant policies and procedures.

Responsibilities

• Supervising phlebotomists and ensuring daily tasks are completed.
• Creating schedules for all locations.
• Managing staff development and performance reviews.
• Coordinating with HR on hiring and payroll processes via Kronos.
• Ensuring policies and procedures are up to date and compliant.
• Maintaining communication with lab customers and clients.

Skills

Staff supervision

Payroll administration

Process improvement

Communication

Education

High School diploma or GED

Associate degree in Allied health

Tools

Kronos payroll system

Job description

Position/Department Summary:

Phlebotomy Supervisor supervises the day-to-day function of the Phlebotomy team and service both for inpatients and outpatients. Ensures that specimens for ordered laboratory tests are collected and handled correctly and expeditiously. Maintains a safe and professional environment for patients, clients, and employees. Functions independently within broad scope of established policies and goals. Refers specific problems to the Technical Laboratory Supervisor or Manager or Director where clarification, interpretation, or exception to hospital policy, may be required.

Key Responsibilities:

• Supervising phlebotomists and ensuring all daily work assignments are completed by appropriate staff at all sites.
• Creating schedules to meet needs for all locations (inpatient/outpatient/satellite sites).
• Managing, motivating and developing staff. Conducting performance reviews and recommends hires, promotions, pay increases and disciplinary action.
• Working with Human Resources to ensure smooth hiring, onboarding, progressive discipline and termination processes. Performing payroll transactions in Kronos for all direct reports.
• Ensuring current policies, processes, procedures and reference tools are accurate and available to staff. Developing and implementing new departmental policies and procedures.
• Ensuring phlebotomy staff and operations are in compliance with hospital policies and regulatory requirements, consults Lab Quality Program as needed.
• Maintaining communications with customers and clients of the laboratory.

Minimum Qualifications:

• High School / GED required
• Associated degree in Allied health or related studies preferred

Experience:

• 4 years' Phlebotomy experience required
• 1 year of basic technical training in lab pre-analytical techniques preferred

Licensure:

• Current certification as a phlebotomist by a national certifying agency (e.g. ASCP) is required

Shift/hours:

• Day Shift: 7:00am - 5:00pm, shift varies depending on the needs of the department
• Occasional weekend/evening shift may be needed