Pre-Analytical Supervisor

St. Charles Health System; Prineville (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

St. Charles Health System in Prineville, Oregon is seeking a Pre-Analytical Supervisor to provide operational leadership for phlebotomy services. This role will oversee staffing, quality, and compliance across multiple locations and ensure exceptional customer service.

Ideal candidates will have 2-4 years of clinical laboratory or phlebotomy experience, a certification, and the ability to drive process improvements. A degree in healthcare or a related field is preferred. The role emphasizes quality and patient-centered care.

Qualifications

• Minimum 2-4 years of clinical laboratory or phlebotomy experience.
• Phlebotomy Technician Certification required within 6 months of hire.
• Proficiency in specimen collections across diverse patient populations.

Responsibilities

• Oversee daily operations of inpatient and outpatient phlebotomy services.
• Ensure compliance with regulatory and accreditation standards.
• Drive standardization and best practices in specimen collection.
• Handle hiring, onboarding, and training of phlebotomy team.
• Manage labor and operational expenses within budget.

Skills

Leadership

Quality Assurance

Regulatory Compliance

Phlebotomy

Customer Service

Education

Associates or Bachelor’s Degree in healthcare or related field

Tools

Lean methodologies

Six Sigma

Job description

The Pre-Analytical Supervisor provides operational and people leadership for phlebotomy services across assigned hospital and ambulatory settings, including inpatient units and laboratory patient service centers (PSCs). This role may oversee phlebotomy caregivers at multiple service centers or system hospitals as department needs dictate and as specified by the Laboratory Director.

This role ensures safe, efficient, patient-centered specimen collection services, with accountability for staffing, quality, regulatory compliance, and customer experience across all pre-analytic workflows. The Supervisor serves as a key leader in optimizing access, throughput, and service excellence across the continuum of care.

Essential Functions And Duties

Operational Leadership

• Oversee daily operations of inpatient and/or outpatient phlebotomy services across all assigned locations.
• Ensure appropriate staffing, scheduling, and coverage to meet patient demand and service level expectations.
• Optimize workflow, patient flow, and turnaround time performance across all pre-analytic processes.
• Monitor key performance indicators (KPIs), including productivity, wait times, and specimen quality metrics.

Quality & Regulatory Compliance

• Ensure compliance with regulatory and accreditation standards (CLIA, CAP, TJC, OHSA) particularly as they relate to patient identification, specimen collection, and pre-analytical processes.
• Monitor specimen integrity, labeling accuracy, patient identification, and error reduction initiatives.
• Maintain and update phlebotomy procedures, collection standards, and competency requirements.
• Lead regulatory readiness, audits, and inspection activities.

Pre-Analytical Excellence

• Drive standardization and best practices in specimen collection, handling, transport, and processing.
• Partner with nursing, providers, and clinical teams to reduce pre-analytic errors and improve patient outcomes.
• Serve as the subject matter expert for phlebotomy and specimen collection practices system-wide.

People Leadership & Workforce Development

• Hire, onboard, coach, and develop a high-performing phlebotomy team.
• Conduct competency assessments, performance evaluations, and ongoing skills validation.
• Foster a culture of accountability, engagement, and patient-centered service.
• Support workforce planning, retention strategies, and career pathway development.

Customer Experience & Access

• Ensure exceptional customer service across inpatient and outpatient settings.
• Improve patient experience in PSCs (wait times, communication, service environment).
• Serve as liaison with clinics, nursing units, and external partners regarding service concerns or improvements.

Financial & Resource Management

• Manage labor and operational expenses within budget targets.
• Support budget development, productivity monitoring, and cost-efficiency initiatives.
• Oversee supply utilization and equipment needs for phlebotomy services.

Continuous Improvement & Strategy

• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Analyze operational and quality data to identify trends and implement improvements.
• Support system-wide standardization and alignment of laboratory access services.
• Champion a culture of safety, high reliability, and continuous improvement.

Working Supervisor Responsibilities

• Perform phlebotomy duties as needed to support operations.
• Maintain competency in all required collection procedures across patient populations.

Education

• Required: HSD or GED.
• Preferred: Associates or Bachelor’s Degree in a healthcare, science, or related field.

Licensure/Certification/Registration

• Required: Phlebotomy Technician Certification (e.g., PBT-ASCP or equivalent) within 6 months of hire.
• Preferred: N/A

Experience

• Required: Minimum 2-4 years of clinical laboratory or phlebotomy experience. Demonstrated proficiency in specimen collections across diverse patient populations.
• Preferred: Prior leadership or lead experience; multi-site ambulatory or hospital phlebotomy experience; Lean, Six Sigma, or process improvement training; experience in high-volume outpatient laboratory or patient service center environments.