Phlebotomy & Patient Services Specialist

Penn Medicine; Elizabethtown (Lancaster County); On-site; USD 19,000 - 28,000; Full time

Job summary

Penn Medicine is seeking a dedicated professional to join the Norlanco Outpatient Center Lab in Elizabethtown, PA. The role involves patient registration, scheduling, insurance verification, phlebotomy, and coordination of tests and services across inpatient and outpatient settings.

You will support high-volume operations, communicate with patients and teams, and handle electronic medical records, referrals, and test orders.

Qualifications

• High school diploma or equivalent required.
• CPR certification required within 30 days of hire.
• Experience in clerical/customer service roles preferred.

Responsibilities

• Provide complete patient scheduling, registration, insurance verification, and coordination of tests and services.
• Communicate effectively with patients and care teams to handle high volumes and complex cases.
• Perform phlebotomy and specimen collection following clinical protocols.
• Register patients accurately in the electronic medical record and coordinate referrals and orders.
• Assist with EKG, holter, point-of-care testing and related tasks as needed.
• Maintain inventory and equipment per unit standards and ensure regulatory compliance.

Skills

Clerical experience

Customer service

Registration duties

Phone etiquette

Education

High school diploma or equivalent

CPR Certification - AHA BLS

Tools

Epic EMR

Job description

Penn Medicine is seeking a dedicated professional to join the Norlanco Outpatient Center Lab in Elizabethtown, PA. The role involves patient registration, scheduling, insurance verification, phlebotomy, and coordination of tests and services across inpatient and outpatient settings.

You will support high-volume operations, communicate with patients and teams, and handle electronic medical records, referrals, and test orders.