Phlebotomy and Customer Service Specialist Norlanco Outpatient Lab (Full Time/Day Shift)

Penn Medicine; Elizabethtown (Lancaster County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Tuition assistance programs

Job summary

Penn Medicine is seeking a patient‑focused administrative professional for the Norlanco Outpatient Center Lab in Elizabethtown, PA. This full‑time role combines patient scheduling, registration, insurance verification and coordination of tests with a strong emphasis on accuracy and compassionate service.

Duties include phlebotomy, venipuncture, specimen processing, data entry in the electronic health record, and handling inbound/outbound calls.

Qualifications

• High school diploma or equivalent required.
• One year of clerical, customer service, or admin support experience in a customer-oriented setting.
• CPR Certification - AHA Basic Life Support required within 30 days of hire.
• One year of experience with basic keyboarding and office equipment.

Responsibilities

• Provides complete patient scheduling, registration, insurance verification, and coordination of tests and services.
• Performs phlebotomy and specimen collection as needed.
• Documents all steps in EMR and maintains specimen integrity.
• Handles inbound/outbound calls and patient communications.
• Maintains regulatory standards and supports high-volume operations.
• Other duties as assigned.

Skills

Customer service

Clerical work

Data entry

Phone calls

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

LOCATION

Elizabethtown, PA (Norlanco Outpatient Center Lab)

HOURS

Full Time ((40 hours/week) -Hours will vary between 6:30 am and 6:00 pm Monday-Thursday and between 6:30 am and 5:00 pm on Fridays. Every other Saturday rotation of 6:45 am-12:00 pm. No Sundays. No Holidays. 8 weeks of full -time training.

Summary

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Phlebotomy
• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, “receiving” specimens, canceling tests, running collection lists and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and or inventory of equipment and supplies according to unit department standards.
• Registration
• Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled appointments.
• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity. Demonstrates skill to service both inpatient and outpatient, if necessary.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
• Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient’s medical information that is documented on paper.
• Completes assigned patient scheduling and registration work queues according to performance standards. Ability to resolve work queue issues and missing registration items via electronic medical record.
• Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient financial obligations.
• The following duties are considered secondary to the primary duties listed above:
• Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.
• Other duties as assigned.

Responsibilities

Minimum Required Qualifications

• High school diploma or equivalent.
• Completion of educational requirements additional formal education training; maximum supervision for initial competency; yearly competency evaluation and training .
• CPR Certification - American Heart Association AHA Basic Life Support, formerly Healthcare Provider AHA Heart Saver courses for CPR are not accepted required within 30 days of hire.
• One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One 1 year experience with basic keyboarding, personal computer use, and other office setting equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One 1 year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.