Phlebotomy & Patient Services Specialist

Penn Medicine; Elizabethtown (Lancaster County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Tuition assistance programs

Job summary

Penn Medicine is seeking a patient‑focused administrative professional for the Norlanco Outpatient Center Lab in Elizabethtown, PA. This full‑time role combines patient scheduling, registration, insurance verification and coordination of tests with a strong emphasis on accuracy and compassionate service.

Duties include phlebotomy, venipuncture, specimen processing, data entry in the electronic health record, and handling inbound/outbound calls.

Qualifications

• High school diploma or equivalent required.
• One year of clerical, customer service, or admin support experience in a customer-oriented setting.
• CPR Certification - AHA Basic Life Support required within 30 days of hire.
• One year of experience with basic keyboarding and office equipment.

Responsibilities

• Provides complete patient scheduling, registration, insurance verification, and coordination of tests and services.
• Performs phlebotomy and specimen collection as needed.
• Documents all steps in EMR and maintains specimen integrity.
• Handles inbound/outbound calls and patient communications.
• Maintains regulatory standards and supports high-volume operations.
• Other duties as assigned.

Skills

Customer service

Clerical work

Data entry

Phone calls

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Penn Medicine is seeking a patient‑focused administrative professional for the Norlanco Outpatient Center Lab in Elizabethtown, PA. This full‑time role combines patient scheduling, registration, insurance verification and coordination of tests with a strong emphasis on accuracy and compassionate service.

Duties include phlebotomy, venipuncture, specimen processing, data entry in the electronic health record, and handling inbound/outbound calls.