Phlebotomist Supervisor

LCA Lab. Corp. of America; Metairie (LA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits including Medical, Dental, Vision

401(k) with employer match

Tuition Reimbursement

Quarterly bonus based on performance

Job summary

LCA Lab. Corp. of America is hiring a supervisor for phlebotomists in Metairie, Louisiana. This role requires managing a team, overseeing patient service efficiency, and ensuring outstanding customer service.

Ideal candidates have supervisory experience and substantial phlebotomy expertise. The position offers various benefits, including comprehensive healthcare, 401(k), and bonus incentives based on performance metrics.

Qualifications

• 1 year or more experience in a supervisory role.
• 3 years or more experience as a phlebotomist.

Responsibilities

• Supervise a team of phlebotomists in various locations.
• Manage patient flow and monitor productivity.
• Coordinate schedules for phlebotomists and ensure exceptional service.

Skills

Supervisory experience

Patient service management

Effective communication

Customer service

Education

High school diploma or GED

Job description

Job Responsibilities

• Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set‑up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Minimum Qualifications

• High school diploma or GED or equivalent
• 1 year or more experience in a supervisory or people leader position
• 3 years or more experience as a phlebotomist

Preferred Qualifications

• 3 years or more experience in a supervisory or people leader position
• 5 years or more experience as a phlebotomist

Additional Job Standards

• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Valid driver’s license and a clean driving record with reliable transportation
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test
• Be at least 21 years’ old

Benefits

Phlebotomist’s may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives.