Phlebotomist - Outpatient Customer Service

Ohio State University; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Ohio State University is seeking a Phlebotomist - Outpatient Customer Service to perform specimen collection and processing across outpatient service centers in the Greater Columbus Area, including Ross Heart Hospital and multiple outpatient locations. The PST verifies specimen quality and prepares them for testing, while assisting with patient registration and directing them through the lab.

Appointments require a high school diploma or GED and relevant experience; phlebotomy certification is

Qualifications

• High school diploma or GED required.
• 1 year of relevant experience preferred.
• Phlebotomy or Medical Assistant certification is preferred but not required.

Responsibilities

• Perform venipuncture and capillary puncture for specimen collection.
• Label, process, and dispatch specimens to testing locations.
• Enter test requisitions and maintain accurate patient information.
• Greet and direct patients through the lab and gather registration data.
• Maintain quality control and troubleshoot equipment as needed.
• May perform point-of-care testing where applicable.
• Maintain chain of custody for pre-employment drug screens.

Skills

Interpersonal skills

Technical skills

Cognitive skills

Education

High school diploma or GED

Job description

Job Title:

Phlebotomist - Outpatient Customer Service

Department:

University Hospital | Outpatient Customer Service

Scope of Position

The Outpatient Service Centers include the phlebotomy draw stations located at various locations around the Greater Columbus Area. Sites include but are not limited Ross Heart Hospital, Martha Morehouse Pavilion, Outpatient Care Dublin, Outpatient Care New Albany, Outpatient Care Lewis Center, Outpatient Care Gahanna, Outpatient Care Upper Arlington, Outpatient Care East, and Hilliard, hours may vary per site to accommodate each outpatient location’s operational and patient service needs. Job functions include but are not limited to specimen collection, specimen processing, and point of care/specimen testing (where applicable).

Position Summary

The patient service technician (PST) performs specimen collection by both venipuncture and capillary puncture, specimen labeling, and specimen processing. Verifies accuracy and quality of specimens collected and dispatches specimens to appropriate testing locations and performs training of others in these techniques. Also performs test requisition entry, greets and directs patients through the lab and gathers complete patient information necessary to complete the registration and accessioning of all procedures done in the area. May also perform point of care testing; ensures accuracy of results and Quality Control measures by maintaining equipment and instruments. Follows policy for chain of custody record keeping for pre-employment urine drug screen collections.

Minimum Qualifications

• For Hire: High school diploma or GED is required. At least 1 year of relevant experience is required. Phlebotomy or Medical Assistant certification is preferred, but not required.
• On going: Maintains certification status (if applicable); meets mandatory education and health surveillance requirements. Demonstrates competence in technical, interpersonal, and cognitive skills required meeting essential job functions

Additional Information

• Location: Outpatient Care Lewis Center (0893)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.