Phlebotomist - Outpatient Customer Service

The Ohio State University Wexner Medical Center; Lewis Center (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

The Ohio State University Wexner Medical Center operates outpatient service centers across the Greater Columbus area, including Ross Heart Hospital, Martha Morehouse Pavilion, and multiple Outpatient Care locations. The patient service technician will perform venipuncture and capillary draws, process specimens, and train others in these techniques, while also managing requisitions and patient registration.

Candidates should have a high school diploma or GED and at least 1 year of relevant

Qualifications

• High school diploma or GED is required.
• At least 1 year of relevant experience is required.
• Phlebotomy or Medical Assistant certification is preferred, but not required.

Responsibilities

• Perform specimen collection by venipuncture and capillary puncture.
• Label and process specimens and dispatch to testing locations.
• Train others in specimen collection techniques.
• Handle test requisitions and guide patients through the lab workflow.
• Gather complete patient information for registration and accessioning.
• May perform point of care testing and ensure accuracy and quality control.
• Maintain chain of custody for pre-employment urine drug screen collections.

Education

High school diploma or GED

Tools

Phlebotomy or Medical Assistant certification

Job description

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Scope of Position

The Outpatient Service Centers include the phlebotomy draw stations located at various locations around the Greater Columbus Area. Sites include but are not limited Ross Heart Hospital, Martha Morehouse Pavilion, Outpatient Care Dublin, Outpatient Care New Albany, Outpatient Care Lewis Center, Outpatient Care Gahanna, Outpatient Care Upper Arlington, Outpatient Care East, and Hilliard, hours may vary per site to accommodate each outpatient location’s operational and patient service needs. Job functions include but are not limited to specimen collection, specimen processing, and point of care/specimen testing (where applicable).

Position Summary

The patient service technician (PST) performs specimen collection by both venipuncture and capillary puncture, specimen labeling, and specimen processing. Verifies accuracy and quality of specimens collected and dispatches specimens to appropriate testing locations and performs training of others in these techniques. Also performs test requisition entry, greets and directs patients through the lab and gathers complete patient information necessary to complete the registration and accessioning of all procedures done in the area. May also perform point of care testing; ensures accuracy of results and Quality Control measures by maintaining equipment and instruments. Follows policy for chain of custody record keeping for pre-employment urine drug screen collections.

Minimum Qualifications

For Hire: High school diploma or GED is required. At least 1 year of relevant experience is required. Phlebotomy or Medical Assistant certification is preferred, but not required.

On going: Maintains certification status (if applicable); meets mandatory education and health surveillance requirements. Demonstrates competence in technical, interpersonal, and cognitive skills required meeting essential job functions

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.