Phlebotomist - Lobby Experience Coordinator

Synectics Inc.; Naples (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Equal Opportunity Employer

Job summary

Synectics Inc. is seeking an ENTRY PSR I/Lobby Experience Coordinator to greet patients, manage the lobby, and support phlebotomy teams. The role emphasizes compassionate patient care, accurate check-in, and maintaining a welcoming waiting area.

The position involves working in a busy lab environment, covering breaks when staff are unavailable, and growing skills in phlebotomy and customer service. Monday–Friday mornings in Naples, FL with full-time hours.

Qualifications

• High level of customer service experience/skills are required.
• High school diploma or equivalent required - no exceptions.
• Phlebotomy experience is required, even if just an intern/externship to learn the basic.
• Minimum of 1-2 years of client facing customer service required (Retail, Home Health Aide, etc).
• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Some Phlebotomy experience is required
• Keyboard/data entry experience a must.
• Shift/Time Zone: Monday- Friday 6am-2:30pm EST

Responsibilities

• Greet patients upon arrival and answer questions with care and compassion.
• Maintain waiting area integrity and assist with breaks when other Phlebotomists are unavailable.
• Utilize Phlebotomy skills to grow within the company.
• Explain what patients should expect regarding scheduled procedures in a safe and accurate manner.
• Demonstrate excellence in customer care with attention to confidentiality and accuracy of patient information.
• Help ensure lobby operations run smoothly and patients are served promptly.

Skills

Customer service

Phlebotomy

Data entry

Kiosk check-in

Education

High school diploma

Tools

Kiosk/Tablet usage

Job description

Synectics Inc. is seeking an ENTRY PSR I/Lobby Experience Coordinator to greet patients, manage the lobby, and support phlebotomy teams. The role emphasizes compassionate patient care, accurate check-in, and maintaining a welcoming waiting area.

The position involves working in a busy lab environment, covering breaks when staff are unavailable, and growing skills in phlebotomy and customer service. Monday–Friday mornings in Naples, FL with full-time hours.