Lobby Phlebotomy & Patient Experience Coordinator

Synectics Inc; Virginia; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

401(k) plan

Equal opportunity employer

Job summary

Synectics Inc. is seeking an ENTRY PSR I / Lobby Experience Coordinator to greet patients, assist with check-in, and support the lobby and lab areas. The role emphasizes compassionate customer service, confidentiality, and accurate handling of patient information.

The position may require stepping in for breaks and assisting staff during shortages. Preferred candidates have phlebotomy exposure and 1–2 years of client-facing service.

Qualifications

• High school diploma or equivalent required.
• Phlebotomy experience is required, even as an intern/externship.
• Minimum 1–2 years of client-facing customer service experience required.

Responsibilities

• Greet patients on arrival and answer questions with care and compassion.
• Assist with check-in at the kiosk or handheld tablet and cover breaks as needed.
• Maintain lobby integrity and assist with draw room duties when required.
• Explain procedures to patients in a clear, safe, and confidential manner.
• Demonstrate excellence in customer care and support accurate record-keeping.
• Travel to/from site for coverage within a 20–25 minute commute window.
• Follow supervisor directions and maintain a safe, professional environment.

Skills

Customer service

Phlebotomy experience

Data entry

Education

High school diploma or equivalent

Tools

Kiosk system

Handheld tablet

Job description

Synectics Inc. is seeking an ENTRY PSR I / Lobby Experience Coordinator to greet patients, assist with check-in, and support the lobby and lab areas. The role emphasizes compassionate customer service, confidentiality, and accurate handling of patient information.

The position may require stepping in for breaks and assisting staff during shortages. Preferred candidates have phlebotomy exposure and 1–2 years of client-facing service.