Phlebotomist, Ambulatory

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Clinical Services Technician to join their team in Raleigh. This role involves collecting and processing pathology specimens, ensuring proper patient identification, and maintaining a clean work environment. The ideal candidate will demonstrate exceptional customer service and communication skills while managing patient expectations. With a commitment to community health and well-being, this organization offers a supportive environment for professional growth and development. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Qualifications

• High School Diploma required; Phlebotomy certification preferred.
• 1 year of clinical experience as a phlebotomist or equivalent education.

Responsibilities

• Collects and processes pathology specimens at Ambulatory Care Centers.
• Maintains laboratory workflow and ensures specimen integrity.

Skills

Specimen Collection

Patient Identification

Laboratory Workflow Management

Quality Control Procedures

Customer Service

Education

High School Diploma

Phlebotomy Certificate

Tools

Laboratory Equipment

Computer Systems

Job description

Overview

The Clinical Services Technician collects pathology specimens at free standing Ambulatory Care Centers. Responsible for the registration, processing, and allocation of laboratory specimens and orders from all sources. Responsible for verification of proper patient/specimen identification, appropriateness of specimen and accompanying orders. Organizes laboratory workflow and appropriately prioritizes processing and preparation of specimens for transport. Maintains a clean and orderly work environment, proper PAR levels of supplies, while remaining fiscally responsible to the organization. Utilizes requisite equipment, instruments and computer systems to test request, accession, correctly label and package specimens to ensure specimen integrity for delivery via courier to appropriate laboratory facility. Performs specified procedures within scope of established testing methods and responsibilities. Performs POCT and appropriately documents routine maintenance and quality control procedures on specified equipment and trouble shoots as needed. Manages patient wait times and expectation utilizing available computer systems and clear communication. Demonstrates service excellence by acknowledging customers in a friendly and professional manner, actively listening, responding with empathy, and showing pride in appearance and behavior. Updates knowledge, skills and applies appropriately. Maintains age-specific and other required competencies as needed. Works both independently and as part of a team with general and /or periodic review by supervisory staff. Performs other duties as assigned.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Licensure

Phlebotomy Preferred
Education

High School Diploma or Equivalent Required - And Graduate Phlebotomy Or Certificate Accredited Institution Preferred
Experience

1 Year Clinical - Phlebotomist Or Equivalent Education Requirement