Phlebotomist, Ambulatory

WakeMed; Cary (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare provider dedicated to community health as a Clinical Services Technician. In this vital role, you will collect and process pathology specimens, ensuring accuracy and integrity throughout the workflow. Your expertise in phlebotomy and commitment to service excellence will be essential in delivering compassionate care to patients. With a focus on teamwork and professional development, this position offers an opportunity to grow within an established organization committed to improving health outcomes in the community.

Qualifications

• 1 year clinical experience as a Phlebotomist or equivalent education required.
• High School Diploma or Equivalent required; Graduate Phlebotomy preferred.

Responsibilities

• Collects pathology specimens and ensures proper patient identification.
• Organizes laboratory workflow and maintains a clean work environment.

Skills

Phlebotomy

Specimen Processing

Quality Control

Customer Service

Education

High School Diploma or Equivalent

Graduate Phlebotomy Certificate

Tools

Laboratory Equipment

Computer Systems

Job description

Overview

The Clinical Services Technician collects pathology specimens at free-standing Ambulatory Care Centers. Responsible for the registration, processing, and allocation of laboratory specimens and orders from all sources. Ensures proper patient and specimen identification, and verifies the appropriateness of specimens and accompanying orders.

Organizes laboratory workflow, prioritizes processing and preparation of specimens for transport, and maintains a clean and orderly work environment with proper PAR levels of supplies, while remaining fiscally responsible. Utilizes equipment, instruments, and computer systems to test requests, accession, label, and package specimens to ensure integrity during delivery via courier to the laboratory.

Performs procedures within the scope of established testing methods, including POCT, and documents routine maintenance and quality control. Troubleshoots equipment as needed. Manages patient wait times and expectations using computer systems and clear communication. Demonstrates service excellence by acknowledging customers professionally, actively listening, responding with empathy, and maintaining a professional appearance and behavior.

Updates knowledge and skills regularly and maintains age-specific and other required competencies. Works independently and as part of a team, with supervision as needed. Performs additional duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. Committed to improving community health, we provide outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Minimum Requirements

• Phlebotomy preferred
• High School Diploma or Equivalent required; Graduate Phlebotomy or Certificate from an accredited institution preferred
• 1 year clinical experience as a Phlebotomist or equivalent education required; Phlebotomy preferred