Phlebotomist

Talentify; Brockton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify is seeking a detail‑oriented Lab Support professional in Brockton, MA. The role involves phlebotomy, patient registration, and processing specimens for in-house and reference testing.

You will ensure patient identity, proper handling, and timely communication with healthcare providers. This position requires a High School diploma or equivalent, with preferred Lab Assistant or Phlebotomy certification.

Qualifications

• Phlebotomy experience or training preferred.
• Excellent customer service and communication skills.
• Ability to prioritize tasks and manage multiple duties.

Responsibilities

• Phlebotomy routine collection and specimen handling.
• Register patients as required.
• Order lab tests as requested by providers.
• Receive specimens into the LIS and process as needed.
• Batch specimens for transport to secondary locations.
• Prepare specimens for in-house and reference testing.
• Ensure proper specimen labeling, storage, and handling.
• Cancel and request new samples when integrity is compromised.
• Deliver specimens to appropriate lab areas to ensure timely testing.
• Load specimens into the tracking system and maintain sample integrity.
• Perform add-on testing following specimen requirements.
• Verify patient/specimen identity with two identifiers at all steps.
• Clarify unclear orders before collection or processing.
• Answer phone calls per policy and relay messages.
• Assist callers with questions and direct to resources.
• Fax patient results per policy and distribute information to providers.
• Provide excellent customer service to patients, physicians, and healthcare teams.
• Communicate test information and specimen collection instructions respectfully.
• Report issues to management and shifts, and document actions.

Skills

Phlebotomy

Customer service

Communication

Education

High School diploma or equivalent

Job description

Position Summary:

Performs a variety of functions in central processing, laboratory office and clinical areas including phlebotomy, patient registration, specimen receipt and processing, order entry, telephone inquiries and other duties as assigned.

Responsibilities:

• Phlebotomy
• Register patients as required
• Order appropriate laboratory testing as requested by providers
• Receive specimens individually or by batch into the LIS
• Batch specimens to secondary locations as required
• Process specimens for both in-house and reference laboratory testing according to testing requirements
• Ensure specimens are collected, stored and processed according to testing requirements
• Cancel and request new samples when integrity is compromised
• Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner
• Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process
• Perform add-on testing as requested ensuring appropriate specimen requirements are followed
• Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens
• Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately
• Clarify all unclear orders prior to collection or processing
• Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person
• Assist callers with questions or direct them to appropriate resource
• Fax patient results according to laboratory policy
• Provide excellent customer service to patients, physicians and other healthcare providers
• Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner
• Communicate issues or significant events to both management and incoming shifts
• Follow up on events with patients and/or healthcare providers and document appropriately

High School Education or equivalent required. Lab Assistant, Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.