Phlebotomist

Oregon Health & Science University; Beaverton (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Phlebotomist to join their team at the Beaverton Walk-In Clinic. This role focuses on providing essential phlebotomy services, ensuring accurate specimen collection and processing while delivering exceptional customer service. The ideal candidate will thrive in a fast-paced environment, collaborating closely with healthcare professionals to support laboratory operations. With a commitment to diversity and inclusion, the organization fosters a welcoming atmosphere for all applicants. If you are passionate about patient care and have the necessary skills, this opportunity is perfect for you.

Qualifications

• Completion of a phlebotomy training program with clinical rotation.
• Certification required within the first year of employment.

Responsibilities

• Collect specimens from outpatients using approved methods.
• Provide high-level customer service through effective communication.
• Support order entry and label generation for specimen collection.

Skills

Customer Service Skills

Effective Communication

Workflow Improvement

Professional Interaction

Education

High School Diploma

Phlebotomy Training Program

College Coursework in Psychology or Science

Tools

Epic

Epic Beaker

Laboratory Information System (LIS)

Job description

Department Overview

The Phlebotomist collects blood, urine, stool, and sputum specimens from patients, as ordered by healthcare providers, for use in performing diagnostic or prognostic tests. The role provides clerical, transportation, and non-technical support to the laboratory. The primary focus is to deliver phlebotomy services to outpatients at the Beaverton Walk-In Clinic and support laboratory operations by ordering tests via the hospital information system (HIS) or laboratory information system (LIS). The position requires close collaboration with the Clinic Team and department staff to ensure prompt, courteous, and comprehensive service, maintaining a professional, customer-focused approach. Tasks are performed under the guidance of the Community Hematology Oncology (CHO) Laboratory Manager, fostering a collaborative environment that integrates education, research, and clinical leadership.

Function/Duties of Position

Outpatient Specimen Collection and Processing

• Collect specimens from outpatients using approved methods, following policies outlined in the Phlebotomy Procedure Manual.
• Assist coworkers as needed.
• Greet patients and interact professionally and courteously.
• Identify patients accurately using two identifiers.
• Perform venipuncture on adult and pediatric patients following approved procedures.
• Label tubes in the presence of the patient.
• Transport specimens to the lab promptly.

Clerical and Customer Service Functions

• Answer multi-line phones, clarify orders, notify clinics and providers of specimen issues.
• Communicate clearly with staff and patients.
• Meet customer needs proactively.
• Interact courteously with all professional staff.
• Provide high-level customer service through timely responses, positive interactions, effective communication, and thorough problem-solving.

Order Entry and Label Generation

• Support the team by providing necessary paperwork and labels for specimen collection.
• Verify or place orders using Epic or Epic Beaker.
• Generate labels via OE or LIS.
• Apply collection info and close patient charts.
• Manage order credits and results as needed.
• Follow downtime procedures during equipment or Epic system failures.

Other Duties

Required Qualifications

• High school diploma or equivalent, completion of a phlebotomy training program with clinical rotation or recent (within 12 months) phlebotomy experience in a clinical lab. Certification (ASCP, NHA, RPT, or equivalent) required or to be completed within the first year of employment.OR
• One year of college coursework in psychology, communications, or science plus one year of dedicated phlebotomy experience/training in a clinical setting.

Job-Related Knowledge, Skills, and Abilities

• Strong customer service skills.
• Ability to interact professionally with doctors, nurses, lab staff, and patients.
• Initiate procedures to improve workflow and accuracy.
• Follow written and verbal instructions accurately.
• Effective communication skills.
• Experience working in a high-volume, fast-paced environment with challenging public interactions.
• Ability to work independently and within a team.

Preferred Qualifications

• Proficiency in phlebotomy.
• Experience with Laboratory and Hospital Information Systems.
• Experience with inpatient and outpatient pediatric and adult patients.

Additional Details

This role serves the Ambulatory Services at the Beaverton Walk-In Clinic. Work hours may vary based on clinic needs and may include nights, weekends, and holidays. The position may require travel between laboratory or hospital sites, exposure to biohazards, chemical hazards, radiation, and working in noisy, crowded environments. PPE usage and temperature fluctuations are also possible.

All are Welcome

Oregon Health & Science University values diversity and inclusion. We encourage applicants from all backgrounds and promote a culture of equity. For accommodations, contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [e-mail].