Philly Families CAN Engagement Coordinator

Health Federation Of Philadelphia; Philadelphia (Philadelphia County); Hybrid; USD 50,000 - 59,000; Full time

Benefits offered by this job

Medical with vision

Dental insurance

FSA

Life insurance

Disability insurance

403(b) retirement

Paid time off

Employee assistance

Job summary

Health Federation of Philadelphia is seeking an Engagement Coordinator for the Philly Families CAN program to build strong relationships with a network of over 500 referring providers across schools, hospitals, and community organizations in Philadelphia. Responsibilities include developing outreach schedules, hosting trainings, and coordinating with PDPH and MCFH teams to improve referral pathways.

A BA and at least 2 years in community engagement are required.

Qualifications

• Minimum: Bachelor of Arts.
• Experience in community engagement and partnership building.
• Excellent verbal and interpersonal communication skills.
• Public speaking with diverse stakeholders.
• Multi-lingual preferred but not required.

Responsibilities

• Referring provider engagement and relationship-building.
• Create and lead presentations and webinars for Philly Families CAN.
• Coordinate outreach events and trainings for providers.
• Develop and document referral processes and training.
• Manage onboarding and approvals for new partner programs.
• Administrative tasks: respond to inquiries and attend team check-ins.

Skills

Verbal communication

Interpersonal communication

Public speaking

Multilingual

Education

Bachelor of Arts

Tools

PowerPoint

Word

Excel

Outlook

Microsoft Windows

Job description

Job Location: Market St - Philadelphia, PA 19107

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $50,000.00 - $59,000.00 Salary/year

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Health Care

Equal Opportunity Employer

The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

In October 2020, the Philadelphia Department of Public Health (PDPH), Division of Maternal, Children and Family Health (MCFH) launched Philly Families CAN. Philly Families CAN is a referral service for families that live anywhere in Philadelphia to learn more about and get connected to programs that best match their needs and interests, at no cost to the family. Philly Families CAN supports families with children aged 0-17 by connecting them to free, voluntary programs that support caregivers and their families.

Philly Families CAN consists of both a phone number and a website (PhillyFamiliesCAN.com) through which families and referring providers can access services. Family-choice is a core value of Philly Families CAN; all services are voluntary. The goal of this program is to advance health equity and health justice, so that every family and child in Philadelphia, especially in communities impacted by systemic oppression, has access to the resources and support to thrive.

The Philly Families CAN Engagement Coordinator will be joining the Philadelphia Department of Public Health (PDPH), Division of Reproductive Adolescent, and Child Health (ReACH) and will report to the Philly Families CAN Manager. This individual will be responsible for engaging and maintaining strong relationships between the program and a community of referring providers (such as teachers, social workers, and doctors). The Engagement Coordinator will also coordinate and participate in community outreach events to spread the word about Philly Families CAN.

JOB SPECIFICATIONS

Responsibilities/Duties

• Referring Provider Engagement
• Form and maintain strong working relationships with a network of over 500 community referring providers at schools, hospitals, healthcare centers, daycares, and other community-based organizations serving families and pregnant people.
• Create and lead presentations and webinars to introduce potential referring providers to Philly Families CAN.
• Facilitate workshops and host meetings with existing referring providers to provide updates and trainings for referring providers.
• Develop and maintain system to document and track referring provider engagement.
• Gauge and document opportunities for referral-process improvement.
• Collaborate with Intake Coordinators, providers, and MCFH Systems Administrator to update referral processes and referring-provider training.
• Review data with MCFH Lead Epidemiologist to identify patterns and gaps in referral sources.

• Concrete Goods Fund
• Support the Concrete Goods Specialist and Applications Administrator in public messaging and referral improvements to the Concrete Goods Fund.
• Create Concrete Goods trainings about how providers can make referrals to the Concrete Goods Fund and the complete application process.
• Engage with providers on a regular basis about any process improvements, changes, or updates about the direction of the Concrete Goods Fund.

• Outreach Coordination
• Develop and maintain an outreach schedule for community outreach events and referring provider engagement and training. Search out relevant community events for Philly Families CAN to share materials and information.
• Coordinate attendance and communication with host organizations, maintain relationships with organizations for upcoming events and opportunities.
• Collaborate with MCFH Communications Manager on messaging for providers to align with Philly Families CAN awareness campaign.
• Coordinate dissemination of program materials with MCFH Communications Manager and Intake Coordinators.

• Administrative Tasks
• Check voicemails and respond to inquiries to the General Question voicemail box.
• Attend Philly Families CAN team check-ins to ensure a thorough and up-to-date understanding of the services to which Philly Families CAN refers.
• Attend Centralized Intake Steering Committee meetings and provide updates, such as champion referring providers and referral process updates.
• Manage swag inventory and place orders as necessary
• Steering Committee administration
• Outreach to prospective programs.
• Manage and track onboarding and approval process for new partner programs.
• Assist with annual stipend and MOU management.

• Other duties as assigned.

QualificationsEducation

Minimum: Bachelor of Arts.

A strong history of relevant work experience may be substituted for educational requirements.

Skills/Experience

• At least 2 years of work experience in community engagement and/or partnership building. Experience with collective impact model work preferred.
• Genuine interest in family and child well-being issues in Philadelphia.
• Exceptional verbal and interpersonal communication skills.
• Confidence in public speaking and presenting to large groups and diverse stakeholders in-person and virtually.
• Demonstrates initiative, anticipates needs, and works independently to advance priorities and achieve organizational goals with minimal supervision.
• Experience in communicating with diverse group of service provision stakeholders in healthcare and education.
• Experience or knowledge of Philadelphia healthcare, education, and social service sectors.
• Strong data entry and computer skills; proficient in Microsoft Windows, PowerPoint, Word, Excel, and Outlook.
• Experience working with ethnically, culturally, and sexually diverse individuals, communities, agencies, and organizations.
• Multi-lingual preferred but not required.

WORK ENVIRONMENT

Standard office setting with extended periods at workstation and periodic use of office equipment. This position is currently on a hybrid schedule. The Philly Families CAN Engagement Coordinator must live in the Greater Philadelphia area.

POSITION TYPE AND WORK SCHEDULE

Full time position, hours are Monday through Friday 9:00 am to 5:00 pm. Some evening and weekend hours.

TRAVEL

Local travel to multiple sites and community meetings, as needed.

PHYSICAL DEMANDS

Ability to travel to external meetings, transport materials, routinely moves equipment or supplies weighing up to 15 lbs.

Salary and Benefits: Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:

• Medical with vision benefits
• Dental insurance
• Flexible spending accounts
• Life, AD&D insurance
• Short- and long-term disability insurance
• 403(b) Retirement Plan, with a company contribution
• Paid time off including vacation, sick, personal and holiday
• Employee Assistance Program

Eligibility and participation is handled consistent with the plan documents and HFP policy.

DISCLAIMER

The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.