Philanthropic Operations Associate

Jobtailor; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a skilled Donor Relations professional to join our nonprofit client services team in California. This role focuses on donor relations, grant administration, and robust database management to support fundraising initiatives.

You will act as the primary contact for donors and grantees, manage fund operations, and coordinate cross-functional activities across Grants Management, Finance, Programs, and Marketing. Emphasis on process improvement and impeccable data integrity.

Qualifications

• Bachelor's degree required.
• Minimum of four years of related professional experience, including at least three years of database and donor-services experience.
• Experience with Blackbaud software; willingness to learn additional systems.
• Strong computer proficiency including Microsoft Office and database applications.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple demands and follow assignments through to completion.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer-service experience.
• Strong critical-thinking and problem-solving skills.
• Ability to independently assess, compile, analyze, and communicate information.
• Ability to identify opportunities to improve systems and processes.
• Knowledge of the Los Angeles County nonprofit community, government agencies, elected officials, civic leadership, and diverse community constituencies.
• Strong knowledge of grantmaking processes and the Los Angeles County nonprofit community.
• Ability to work independently and collaboratively, take initiative, and manage competing priorities.
• Must reside in California.
• Must submit both a resume and a cover letter.
• Mandatory COVID-19 vaccination employer.

Responsibilities

• Serve as a primary point of contact for donors, funders, advisors, prospects, and grantees.
• Respond to inquiries and provide timely support related to fund management, reporting, and grantmaking activities.
• Manage donor and fund operations, including new fund setup, welcome materials, portal access, password resets, and online grantmaking support.
• Manage the Donor Relations inbox and phone line, triage requests, and coordinate resolutions with internal teams.
• Maintain accurate donor and fund information in Raiser’s Edge/Blackbaud.
• Schedule meetings, prepare correspondence, process invoices and check requests, maintain files, coordinate travel, and assist with events.
• Research prospective donors, advisors, nonprofits, and issue areas, including nonprofit programs and Form 990s.
• Prepare research summaries for donor presentations.
• Coordinate events and mailings, including invitations, RSVP lists, registration, name tags, collateral materials, onsite support, mailing lists, quarterly statements, and external mail houses.
• Collaborate with Grants Management, Finance, Programs, Impact, Marketing and Communications, Accounting, and other internal teams.
• Improve operational processes, database management, record keeping, and workflows.
• Support Office of Philanthropy departmental goals and other organizational priorities.

Skills

Donor Relations Management

Blackbaud Software Proficiency

Grantmaking Processes Knowledge

Database Management

Organizational Skills

Education

Bachelor's degree

Tools

Raiser’s Edge/Blackbaud

Microsoft Office Proficiency

Job description

• Serve as a primary point of contact for donors, funders, advisors, prospects, and grantees
• Respond to inquiries and provide timely support related to fund management, reporting, and grantmaking activities
• Manage donor and fund operations, including new fund setup, welcome materials, portal access, password resets, and online grantmaking support
• Manage the Donor Relations inbox and phone line, triage requests, and coordinate resolutions with internal teams
• Maintain accurate donor and fund information in Raiser’s Edge/Blackbaud
• Schedule meetings, prepare correspondence, process invoices and check requests, maintain files, coordinate travel, and assist with events
• Research prospective donors, advisors, nonprofits, and issue areas, including nonprofit programs and Form 990s
• Prepare research summaries for donor presentations
• Coordinate events and mailings, including invitations, RSVP lists, registration, name tags, collateral materials, onsite support, mailing lists, quarterly statements, and external mail houses
• Collaborate with Grants Management, Finance, Programs, Impact, Marketing and Communications, Accounting, and other internal teams
• Improve operational processes, database management, record keeping, and workflows
• Support Office of Philanthropy departmental goals and other organizational priorities

Requirements

• Bachelor's degree required
• Minimum of four years of related professional experience, including at least three years of database and donor-services experience
• Minimum of three years of experience with Blackbaud softwareAbility and willingness to learn additional database, spreadsheet, and technology systems
• Strong computer proficiency, including Microsoft Office and database applications
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple demands and follow assignments through to completion
• Excellent interpersonal, verbal, and written communication skills
• Strong customer-service experience
• Strong critical-thinking and problem-solving skills
• Ability to independently assess, compile, analyze, and communicate information
• Ability to identify opportunities to improve systems and processes
• Knowledge of the Los Angeles County nonprofit community, government agencies, elected officials, civic leadership, and diverse community constituencies
• Strong knowledge of grantmaking processes and the Los Angeles County nonprofit community
• Ability to work independently and collaboratively, take initiative, and manage competing priorities
• Must reside in California
• Must submit both a resume and a cover letter
• Mandatory COVID-19 vaccination employer

Core Competencies

Demonstrates expertise in donor relations, grant administration, and database management, with a strong focus on operational efficiency and collaboration across teams. Proficient in utilizing Blackbaud software and Microsoft Office to support philanthropic initiatives and enhance donor engagement.

Highest-signal resume keywords

• Donor Relations Management
• Blackbaud Software Proficiency
• Grantmaking Processes Knowledge
• Database Management
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Database Management
• Grantmaking Processes
• Research and Analysis
• Microsoft Office Proficiency
• Raiser’s Edge/Blackbaud
• Invoicing and Check Processing
• Event Coordination
• Record Keeping
• Operational Process Improvement
• Customer Service

Soft Skills

• Excellent Communication Skills
• Strong Organizational Skills
• Critical Thinking
• Problem Solving
• Interpersonal Skills

Industry Keywords

• Nonprofit Community Knowledge
• Los Angeles County
• Philanthropy
• Civic Leadership
• Government Agencies