Client Services Officer

Jobtailor; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor in California is seeking a Grants Manager to oversee the full lifecycle of grants, support donors and nonprofit partners, and ensure compliant, data-driven grant operations.

You will lead due diligence, grant structuring, recipient status reviews, and reporting, collaborate with cross-functional teams, and provide training on grants systems and tools. A strong knowledge of nonprofit regulations and excellent communication skills are required.

Qualifications

• Bachelor’s degree in Business, Public Administration, or a related field, or equivalent relevant experience
• Minimum of four years of professional experience with a foundation, nonprofit, or public-sector agency
• Minimum of four years of experience with advanced technology systems, including CRM, data management, grantmaking systems, Salesforce, Docusign, JotForm, and AI tools
• Experience leading process improvements through workflow evaluation, refinement, and implementation
• Strong knowledge of grantmaking, scholarship, and nonprofit regulations and best practices
• Ability to analyze, synthesize, and present data and insights through reports, charts, and other communications
• Strong organizational and project-management skills
• Excellent interpersonal, verbal, and written communication skills
• Strong customer- and community-centered approach
• Critical-thinking, problem-solving, and systems-thinking skills
• Ability to work independently and collaboratively and influence cross-functional partners without direct authority
• High level of integrity, discretion, professionalism, and composure
• Only candidates who reside in California and submit both a resume and cover letter will be considered
• Mandatory COVID-19 vaccination requirement

Responsibilities

• Manage the full lifecycle of standard and complex grants
• Serve as a trusted point of contact for donors, fund advisors, scholarship committees, students, nonprofit partners, and internal stakeholders
• Oversee due diligence, grant structuring, recipient status reviews, purpose reviews, documentation, and process controls
• Provide subject-matter expertise on grantmaking, scholarship, and nonprofit regulations
• Monitor and improve grant operations, workflows, and client experience
• Maintain grant data, records coding, and documentation; develop reports and data-driven insights
• Support grants management systems and technology through training, job aids, templates, and dashboards
• Escalate and resolve complex, sensitive, and time-sensitive donor and grantee matters
• Collaborate with Finance, Legal, Office of Philanthropy, Policy and Advocacy, Community Investment and Engagement, Impact & Outcomes, and other teams
• Provide training, coaching, and best-practice guidance to colleagues
• Analyze nonprofit partner and grant activity information to develop reports, charts, and insights
• Represent CCF with donors, nonprofit partners, community stakeholders, and external partners

Skills

Grant Management

Data Analysis

CRM Systems

Process Improvement

Nonprofit Regulations

Education

Bachelor’s degree in Business, Public Administration, or related field

Tools

Salesforce

Docusign

JotForm

AI Tools

Grants Management Systems

Job description

• Manage the full lifecycle of standard and complex grants
• Serve as a trusted point of contact for donors, fund advisors, scholarship committees, students, nonprofit partners, and internal stakeholders
• Oversee due diligence, grant structuring, recipient status reviews, purpose reviews, documentation, and process controls
• Provide subject-matter expertise on grantmaking, scholarship, and nonprofit regulations
• Monitor and improve grant operations, workflows, and client experience
• Maintain grant data, records coding, and documentation; develop reports and data-driven insights
• Support grants management systems and technology through training, job aids, templates, and dashboards
• Escalate and resolve complex, sensitive, and time-sensitive donor and grantee matters
• Collaborate with Finance, Legal, Office of Philanthropy, Policy and Advocacy, Community Investment and Engagement, Impact & Outcomes, and other teams
• Provide training, coaching, and best-practice guidance to colleagues
• Analyze nonprofit partner and grant activity information to develop reports, charts, and insights
• Represent CCF with donors, nonprofit partners, community stakeholders, and external partners

Requirements

• Bachelor’s degree in Business, Public Administration, or a related field, or equivalent relevant experience
• Minimum of four years of professional experience with a foundation, nonprofit, or public‑sector agency
• Minimum of four years of experience with advanced technology systems, including CRM, data management, grantmaking systems, Salesforce, Docusign, JotForm, and AI tools
• Experience leading process improvements through workflow evaluation, refinement, and implementation
• Strong knowledge of grantmaking, scholarship, and nonprofit regulations and best practices
• Ability to analyze, synthesize, and present data and insights through reports, charts, and other communications
• Strong organizational and project‑management skills
• Excellent interpersonal, verbal, and written communication skills
• Strong customer- and community‑centered approach
• Critical‑thinking, problem‑solving, and systems‑thinking skills
• Ability to work independently and collaboratively and influence cross‑functional partners without direct authority
• High level of integrity, discretion, professionalism, and composure
• Only candidates who reside in California and submit both a resume and cover letter will be considered
• Mandatory COVID-19 vaccination requirement

Core Competencies

Demonstrates expertise in grant management, including lifecycle oversight, compliance with nonprofit regulations, and data analysis for reporting. Proficient in utilizing advanced technology systems to enhance grant operations and improve stakeholder engagement.

Highest-signal resume keywords

• Grant Management
• Data Analysis
• CRM Systems
• Process Improvement
• Nonprofit Regulations

Hard Skills

• Grant Structuring
• Due Diligence
• Data Management
• Workflow Evaluation
• Report Development
• Documentation
• Grantmaking Systems
• Advanced Technology Systems
• Data-Driven Insights
• Project Management

Soft Skills

• Interpersonal Communication
• Critical Thinking
• Problem Solving
• Organizational Skills
• Collaboration

Industry Keywords

• Nonprofit
• Public Administration
• Philanthropy
• Community Engagement
• Scholarship

Tools & Technologies

• Salesforce
• Docusign
• JotForm
• AI Tools
• Grants Management Systems