Pharmacy Workflow Technician

Hirebridge; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Insurance

PTO

401(k) Matching

Career Growth

Team Environment

Mission-Driven

Job summary

Ideal candidates are highly organized, detail-oriented, and customer-focused, with strong communication skills and the ability to work both independently and as part of a team. We offer a comprehensive benefits package and opportunities for growth within AIS Healthcare.

Qualifications

• High School Diploma or GED required.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management abilities.
• Ability to prioritize work and meet deadlines.
• Ability to work independently with minimal supervision.
• Basic computer proficiency; proficiency with Microsoft Office.

Responsibilities

• Receive, identify, and process incoming referral documentation.
• Review patient and prescriber information for completeness and accuracy.
• Contact referral sources to obtain missing information for processing.
• Enter and maintain accurate patient information in company systems.
• Assign and organize documentation within patient records.
• Contact patients to gather information, provide updates, and establish relationships.
• Answer and triage incoming telephone calls; document activities accurately.
• Ensure workflow activities comply with regulatory requirements and company policies.

Skills

Attention to detail

Communication skills

Time management

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

Healthcare software

Job description

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Aventura, FL | Onsite Monday - Friday | 8:00 AM - 5:00 PM EST

Location:
2875 NE 191st Street, Suite 500
Aventura, FL 33180

Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a customer-focused and detail-oriented Pharmacy Workflow Technician to join our team in Aventura, Florida.

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

If you're passionate about customer service, enjoy working in a fast-paced healthcare environment, and have a strong attention to detail, we'd love to hear from you.

We're looking for someone who:

• Thrives in a fast-paced healthcare environment
• Is highly organized and detail-oriented
• Enjoys helping patients and healthcare providers
• Demonstrates professionalism and empathy in every interaction
• Can quickly learn new systems and processes
• Works well independently and as part of a team
• Maintains a positive attitude and strong work ethic

Why Join AIS Healthcare?

AIS Healthcare offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth and Development Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Improving Lives

Position Summary

The Pharmacy Workflow Technician is responsible for processing incoming referral documentation and completing patient and prescriber registration activities that initiate the patient intake process.

This role serves as a key point of contact for patients, referral sources, and healthcare providers by ensuring patient information is collected accurately, workflow documentation is complete, and customer inquiries are handled professionally and efficiently.

Success in this role requires exceptional attention to detail, strong organizational skills, and a commitment to providing outstanding customer service.

What You'll Do

• Receive, identify, and process incoming referral documentation
• Review patient and prescriber information for completeness and accuracy
• Contact referral sources to obtain missing information needed for processing
• Enter and maintain accurate patient information within company systems
• Assign and organize documentation within patient records
• Contact patients to gather information, provide updates, and establish positive customer relationships
• Answer and triage incoming telephone calls
• Document all case activity, communications, and correspondence accurately
• Ensure workflow activities comply with regulatory requirements and company policies
• Assist with administrative support activities and workflow-related projects
• Support new employee training as assigned
• Collaborate with team members to ensure high-quality patient service
• Maintain HIPAA compliance and patient confidentiality at all times

Required Qualifications

• High School Diploma or GED
• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy
• Strong organizational and time management abilities
• Ability to prioritize work and meet deadlines
• Ability to work independently with minimal supervision
• Basic computer proficiency
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Medical insurance verification experience
• Experience working with patient intake, referrals, or customer service
• Experience working with healthcare software systems

About AIS Healthcare

AIS Healthcare is a national leader in specialty pharmacy and infusion care. Through innovative pharmacy services, specialized clinical support, and personalized patient care, we help providers deliver exceptional outcomes while improving the lives of the patients we serve.

We are looking for team members who are positive, hardworking, customer-focused, and passionate about making a difference.

AIS Healthcare | Advancing Quality. Improving Lives.