Account Resource Manager

AIS Healthcare; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Paid Time Off

401(k) with Match

Professional Development

Collaborative Team Environment

Mission-Driven Culture

Job summary

AIS Healthcare is seeking a Field-Based Account Resource Manager to support hospitals, physician practices, and other facilities across Arizona, Nevada, California, and Hawaii.

The role combines account management, reimbursement education, and operational training, serving as a subject-matter expert for MyAIS Portal and eRx systems, while collaborating with cross-functional teams to improve patient access and provider support.

Qualifications

• Bachelor's degree required.
• 3+ years of reimbursement, payer access, or related healthcare experience.
• Strong understanding of healthcare reimbursement and revenue cycle processes.
• Experience working directly with healthcare providers and customers.
• Excellent interpersonal, presentation, and communication skills.
• Strong project management and organizational abilities.
• Ability to travel up to 75%.

Responsibilities

• Provide onboarding, account setup, training, and ongoing support to a portfolio of healthcare customers.
• Deliver exceptional customer service and respond to operational and reimbursement inquiries.
• Educate providers on coverage, coding, reimbursement, prior authorizations, and appeals processes.
• Partner with clinics and physician offices to obtain required documentation and resolve barriers to patient access.
• Track, report, escalation, and communicate documentation and reimbursement activity.
• Serve as a subject matter expert for the MyAIS Portal and eRx systems, including troubleshooting, password resets, user training, and prescription order support.
• Assist healthcare providers and patients with funding and access-related questions.
• Deliver educational programs and in-services related to reimbursement, coding, and AIS Healthcare products.
• Collaborate cross-functionally with sales, reimbursement, billing, collections, and operational teams.
• Support special projects and strategic initiatives as assigned.

Skills

Reimbursement expertise

Customer facing

Communication skills

Project management

Relationship building

Independent worker

Adaptability

Strategic collaboration

Education

Bachelor's degree

Tools

MyAIS Portal

eRx platform

EMR/eRx systems

Job description

Phoenix, Arizona

Field-Based Regional Role | Up to 75% Travel

Join AIS Healthcare

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking a highly motivated Account Resource Manager to support customers throughout Arizona, Nevada, California, and Hawaii. This field-based role combines account management, reimbursement support, operational training, customer education, and patient access assistance to help providers successfully utilize AIS Healthcare products and services.

If you're passionate about healthcare, thrive in customer-facing environments, and enjoy solving complex reimbursement and operational challenges, we'd love to hear from you.

Why Join AIS Healthcare?

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Competitive Paid Time Off
• 401(k) with Generous Employer Match
• Professional Development Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Improving Lives

Position Summary

The Account Resource Manager is a regional, field-based position responsible for supporting hospitals, physician practices, outpatient departments, and other healthcare facilities that purchase intrathecal products directly from AIS Healthcare. This role serves as a trusted resource for customers by providing onboarding, reimbursement education, operational support, training, and assistance with documentation and access-related challenges. The Account Resource Manager also serves as a subject matter expert for the MyAIS Portal and eRx platform while collaborating closely with Regional Sales Managers, billing teams, collections professionals, and healthcare providers.

We're Looking For Professionals Who

• Thrive in customer-facing environments
• Enjoy solving complex reimbursement and access challenges
• Have a strong sense of ownership and accountability
• Can effectively build relationships with providers, office staff, patients, and internal stakeholders
• Adapt quickly to changing priorities
• Demonstrate resilience under pressure
• Communicate effectively with both executive leaders and frontline personnel
• Embody AIS Healthcare's values of Innovation, Stewardship, and Unity

What You'll Do

• Provide onboarding, account setup, training, and ongoing support to a portfolio of healthcare customers
• Deliver exceptional customer service and respond to operational and reimbursement inquiries
• Educate providers on coverage, coding, reimbursement, prior authorizations, and appeals processes
• Partner with clinics and physician offices to obtain required documentation and resolve barriers to patient access
• Track, report, escalation, and communicate documentation and reimbursement activity
• Serve as a subject matter expert for the MyAIS Portal and eRx systems, including troubleshooting, password resets, user training, and prescription order support
• Assist healthcare providers and patients with funding and access-related questions
• Deliver educational programs and in-services related to reimbursement, coding, and AIS Healthcare products
• Collaborate cross-functionally with sales, reimbursement, billing, collections, and operational teams
• Support special projects and strategic initiatives as assigned

Required Qualifications

• Bachelor's degree required
• Minimum of 3 years of reimbursement, payer access, or related healthcare experience
• Strong understanding of healthcare reimbursement and revenue cycle processes
• Experience working directly with healthcare providers and customers
• Excellent interpersonal, presentation, and communication skills
• Strong project management and organizational abilities
• Ability to work independently while managing multiple priorities
• Strong analytical and problem-solving skills
• Ability to travel up to 75%

Preferred Qualifications

• 3+ years of pharmacy or specialty pharmacy experience
• Experience in specialty infusion, reimbursement, patient access, or provider support
• Knowledge of commercial, Medicare, and Medicaid reimbursement landscapes
• Experience supporting EMR, eRx, Surescripts, or healthcare technology platforms
• Experience working with hospitals, physician offices, outpatient clinics, or site-of-care facilities

About AIS Healthcare

AIS Healthcare is the nation's leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies, including immune globulin treatments. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help healthcare providers deliver exceptional patient care and outcomes.

We offer a positive, collaborative culture and are looking for impact players who are hardworking, customer-focused, and passionate about supporting patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.