Pharmacy Workflow Technician

Hirebridge; Miami (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Long-Term Disability Insurance

401(k) with Employer Match

Paid Time Off

Job summary

AIS Healthcare is seeking a Pharmacy Workflow Technician in Aventura, FL to handle patient intake, referral processing, and registration activities. You will serve as a main contact for patients, referral sources, and providers, ensuring accurate information and compliant workflows.

You will manage documentation, maintain patient records, and support culinary training? (Note: focus on healthcare workflows and customer service with attention to detail and accuracy.)

Qualifications

• High School Diploma or GED is required.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management abilities.
• Ability to prioritize work and meet deadlines.
• Ability to work independently with minimal supervision.
• Basic computer proficiency.
• Proficiency with Microsoft Office applications.

Responsibilities

• Receive, identify, and process incoming referral documentation.
• Review patient and prescriber information for completeness and accuracy.
• Contact referral sources to obtain missing information needed for processing.
• Enter and maintain accurate patient information within company systems.
• Assign and organize documentation within patient records.
• Contact patients to gather information, provide updates, and establish positive customer relationships.
• Answer and triage incoming telephone calls.
• Document all case activity, communications, and correspondence accurately.
• Ensure workflow activities comply with regulatory requirements and company policies.
• Assist with administrative support activities and workflow-related projects.
• Support new employee training as assigned.
• Collaborate with team members to ensure high-quality patient service.
• Maintain HIPAA compliance and patient confidentiality at all times.

Skills

Attention to detail

Communication skills

Organizational skills

Time management

Prioritization

Independent work

Microsoft Office

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Healthcare software systems

Job description

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Aventura, FL | Onsite Monday - Friday | 8:00 AM - 5:00 PM EST

Location:
2875 NE 191st Street, Suite 500
Aventura, FL 33180

Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a customer-focused and detail-oriented Pharmacy Workflow Technician to join our team in Aventura, Florida.

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

If you're passionate about customer service, enjoy working in a fast-paced healthcare environment, and have a strong attention to detail, we'd love to hear from you.

We're looking for someone who:

• Thrives in a fast-paced healthcare environment
• Is highly organized and detail-oriented
• Enjoys helping patients and healthcare providers
• Demonstrates professionalism and empathy in every interaction
• Can quickly learn new systems and processes
• Works well independently and as part of a team
• Maintains a positive attitude and strong work ethic

Why Join AIS Healthcare?

AIS Healthcare offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth and Development Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Improving Lives

Position Summary

The Pharmacy Workflow Technician is responsible for processing incoming referral documentation and completing patient and prescriber registration activities that initiate the patient intake process.

This role serves as a key point of contact for patients, referral sources, and healthcare providers by ensuring patient information is collected accurately, workflow documentation is complete, and customer inquiries are handled professionally and efficiently.

Success in this role requires exceptional attention to detail, strong organizational skills, and a commitment to providing outstanding customer service.

What You'll Do

• Receive, identify, and process incoming referral documentation
• Review patient and prescriber information for completeness and accuracy
• Contact referral sources to obtain missing information needed for processing
• Enter and maintain accurate patient information within company systems
• Assign and organize documentation within patient records
• Contact patients to gather information, provide updates, and establish positive customer relationships
• Answer and triage incoming telephone calls
• Document all case activity, communications, and correspondence accurately
• Ensure workflow activities comply with regulatory requirements and company policies
• Assist with administrative support activities and workflow-related projects
• Support new employee training as assigned
• Collaborate with team members to ensure high-quality patient service
• Maintain HIPAA compliance and patient confidentiality at all times

Required Qualifications

• High School Diploma or GED
• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy
• Strong organizational and time management abilities
• Ability to prioritize work and meet deadlines
• Ability to work independently with minimal supervision
• Basic computer proficiency
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Medical insurance verification experience
• Experience working with patient intake, referrals, or customer service
• Experience working with healthcare software systems

About AIS Healthcare

AIS Healthcare is a national leader in specialty pharmacy and infusion care. Through innovative pharmacy services, specialized clinical support, and personalized patient care, we help providers deliver exceptional outcomes while improving the lives of the patients we serve.

We are looking for team members who are positive, hardworking, customer-focused, and passionate about making a difference.

AIS Healthcare | Advancing Quality. Improving Lives.