Pharmacy Triage Specialist - Customer Service

Thrifty White Pharmacy; Maple Grove (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Employee Stock Ownership Plan

Paid holidays and vacations

Store discount

Job summary

Thrifty White Pharmacy in Maple Grove, Minnesota, is hiring a full-time Pharmacy Triage Technician to provide exceptional customer service to pharmacy partners over the phone. Candidates should be comfortable with multitasking and have experience in customer service and pharmacy terminology.

Applicants must possess a high school diploma or equivalent and be available to work evenings and weekends. This role offers competitive wages, medical and dental benefits, and paid time off.

Qualifications

• Previous customer service experience is required.
• Ability to learn new technologies continuously.
• Good attendance and punctuality are necessary.

Responsibilities

• Answering phone calls and assisting pharmacy partners with inquiries.
• Placing outbound calls to follow up on pending items.
• Indexing and identifying incoming faxes for timely processing.
• Handling outbound faxes for pharmacy requests.
• Assisting customers with Medicare Part D questions.

Skills

Customer service

Pharmacy and medication terminology

Flexibility

Multitasking

Education

High School Diploma or equivalent

Job description

Thrifty White Pharmacy in Maple Grove, Minnesota, is hiring a full-time Pharmacy Triage Technician to provide exceptional customer service to pharmacy partners over the phone. Candidates should be comfortable with multitasking and have experience in customer service and pharmacy terminology.

Applicants must possess a high school diploma or equivalent and be available to work evenings and weekends. This role offers competitive wages, medical and dental benefits, and paid time off.