Pharmacy Triage Associate

Thrifty White Pharmacy; Maple Grove (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Employee Stock Ownership Plan

Paid holidays and vacations

Store discount

Job summary

Thrifty White Pharmacy in Maple Grove, Minnesota, is hiring a full-time Pharmacy Triage Technician to provide exceptional customer service to pharmacy partners over the phone. Candidates should be comfortable with multitasking and have experience in customer service and pharmacy terminology.

Applicants must possess a high school diploma or equivalent and be available to work evenings and weekends. This role offers competitive wages, medical and dental benefits, and paid time off.

Qualifications

• Previous customer service experience is required.
• Ability to learn new technologies continuously.
• Good attendance and punctuality are necessary.

Responsibilities

• Answering phone calls and assisting pharmacy partners with inquiries.
• Placing outbound calls to follow up on pending items.
• Indexing and identifying incoming faxes for timely processing.
• Handling outbound faxes for pharmacy requests.
• Assisting customers with Medicare Part D questions.

Skills

Customer service

Pharmacy and medication terminology

Flexibility

Multitasking

Education

High School Diploma or equivalent

Job description

Pharmacy Triage Technician

#762 Maple Grove, Minnesota (C)

Thrifty White Pharmacy is seeking out full‑time Pharmacy Customer Service Associate(s) in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners.

Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am‑8pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun).

Primary Responsibilities

• Answering incoming phone calls which would include helping with questions, taking refill requests, transferring calls to the appropriate person.
• Placing outbound calls to different pharmacy partners to follow up on pending items/questions.
• Indexing and identifying incoming faxes to help ensure timeliness for all pharmacy orders.
• Sending outbound faxes to different pharmacy partners for various reasons or requests.
• Assists customers with Medicare Part D questions.
• Able to learn and implement new and changing technologies on an ongoing basis.
• Able to maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
• Good attendance and punctuality is required in order to fulfill the essential job functions.

Ideal Candidate

• Comfortable on phones majority of shift.
• Comfortable with sitting for long periods of time.
• Comfortable multitasking between various computer systems.
• Have previous customer service experience.
• Have experience with pharmacy and medication terminology.

Physical Demands

The physical demands described here are representable of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may include long periods of sitting. While performing the duties of this job, the employee is also frequently required: to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.

Applicant should possess excellent customer service skills, attention to detail, the ability to maintain patient confidentiality, and be at least 18 years of age and have a high school diploma or equivalent.

We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.

Thrifty White Pharmacy is an Equal Opportunity Employer.

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