Pharmacy Technician Trainee - Pharmaceutical Systems & Policy

West Virginia University; Morgantown (WV); On-site; USD 31,000 - 37,000; Full time

Job summary

West Virginia University Research Corporation's School of Pharmacy is seeking a Pharmacy Technician Trainee. You will enroll in the WVU Pharmacy Technician Education Program and complete a 6-8 week self-paced course to qualify for the state exam and WV certification.

Upon successful completion, you will assist with information requests, prior authorizations, and provider communications by phone or fax, while benefiting from WVU's work-life balance and benefits.

Qualifications

• High school diploma or equivalent.
• 0-6 months pharmacy tech experience.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Responsibilities

• Serve as the initial and main point of contact for healthcare providers serving the WV Bureau for Medical Services & WV Public Employees Insurance Agency.
• Provide excellent customer service through interaction with pharmacies and other healthcare providers.
• Communicate clearly and concisely over the phone, fax, or electronic mail in a professional manner.
• Evaluate requests using established guidelines and enter approved requests into mainframe; therapeutically judged requests referred to pharmacist.
• Research provider inquiries using all available resources.
• Perform callbacks to providers’ inquiries when necessary.
• Document all communications in the appropriate database.
• Assist program director/pharmacist with administrative details and development of materials.
• Respond to information requests from state/federal agencies and university affiliates.
• Assist with special projects and compose correspondence requiring program knowledge.
• Perform research or statistics for reports on program activities.

Skills

Math skills

Communication skills

English literacy

MS Office

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

The School of Pharmacy at West Virginia University Research Corporation is currently accepting applications for a Pharmacy Technician Trainee.

About the Opportunity

As a Pharmacy Technician Trainee, you will be enrolled in to the WVU Pharmacy Technician Education Program. Under the supervision of the professional staff, the pharmacy technician trainee will complete the 6-8-week self-paced program. The program is designed to provide trainees with the basic skills and knowledge to begin a career as a pharmacy technician. The course work will fulfill the requirements of the Board of Pharmacy and prepare trainees for the state examination. The goal is for trainees to pass the state examination to become a West Virginia Certified Pharmacy Technician.

Upon successful completion of the trainee program and receipt of state certification, you will be responsible for answering requests for information, prior authorization, or help from pharmacy providers enrolled in the WV Bureau for Medical Services Medicaid Prescription Drug Program, Molina Medicaid Solutions, Inc., WV Public Employees Insurance Agency (PEIA), and WVCHIPs via phone or fax.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do:

• Serve as the initial and main point of contact for healthcare providers serving the population of the WV Bureau for Medical Services & WV Public Employees Insurance Agency.
• Provide excellent customer service through interaction with pharmacies and other healthcare providers.
• Communicate clearly and concisely over the phone, fax, or electronic mail in a professional manner.
• Evaluate Help Desk and prior authorization requests using established guidelines and enter approved requests into mainframe computer. Requests which require therapeutic judgement are referred to attending pharmacist.
• Research provider inquiries using all available resources.
• Perform callbacks to providers' inquiries when necessary.
• Document all communications and required information in the appropriate database.
• Assist Program Director/Pharmacist with administrative details of the program. Gather, coordinate, and develop materials needed for enhanced quality of the program.
• Respond to requests for information from state, federal, or other governmental agencies and departments, and colleges or other University affiliates.
• Assist Program Director/Pharmacist with special projects as needed.
• Compose correspondence requiring a high degree of knowledge and familiarity of the program.
• Perform research or statistical work in the compilation of reports involving the administrative activities of the program.

Pay Grade: 16

Hours: 37.5

Qualifications

• High school diploma or equivalent
• 0-6 months pharmacy tech experience
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, Abilities

• Strong mathematical skills.
• Ability to work independently.
• Ability to organize information and draw logical conclusions.
• Ability to plan, organize, and set priorities regarding the work to be accomplished.
• Excellent oral and written communications skills.
• Ability to maintain confidential information.
• Ability to Microsoft Office (Word, Excel, PowerPoint, etc.)
• Ability to read and write in English.
• Ability to operate standard office equipment.
• Ability to follow guidelines and convey information in an accurate manner.
• Ability to be flexible and work in an environment with frequent rule changes.

Ability to enroll into a Pharmacy Technician Trainee program or eligible to pass an equivalent examination. Licensure will be required for continued employment.