Pharmacy Technician Supervisor

Cardinal Health, Inc.; Ohio; Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a remote Pharmacy Operations Supervisor to oversee a team of 15–20 technicians handling prescription data entry, order management and patient outreach.

You will guide daily workflows, ensure compliance, and drive continuous improvement. The role requires 3–5 years of supervisory experience in pharmacy ops, a related bachelor’s degree or equivalent, and familiarity with Brightree, PioneerRx or GuardianRx.

Qualifications

• 3-5 years of experience as a Lead Pharmacy Technician or in a Pharmacy Supervisor or similar people leader role, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Certified Pharmacy Technician with Active/Clear registration with the OH Board of Pharmacy and in home state (if located outside of OH)
• Knowledge of Brightree, PioneerRx, and/or GuardianRx pharmacy management system preferred but not required
• Previous experience training/coaching team members in various areas of pharmacy operations preferred

Responsibilities

• Supervise a team of up to 15-20 pharmacy technicians focused on prescription data entry, order management, and patient outreach.
• Provide day-to-day oversight of technician workflows, ensuring accuracy, compliance, and timely processing of inbound/outbound communications.
• Conduct regular 1:1s with direct reports and lead techs to set expectations, provide feedback, and support professional development.
• Deliver second-tier coaching and performance management, including corrective actions and escalation of ongoing issues.
• Collaborate with fellow supervisors to align team goals, share best practices, and ensure consistent execution across business units.
• Support project work by contributing to goal-setting, tracking progress, and presenting updates to the team and leadership.
• Partner cross-functionally with IT, operations, and other departments to implement system enhancements and process improvements.
• Facilitate onboarding and training for new technicians, ensuring readiness for production and adherence to SOPs.
• Monitor team metrics and performance indicators, using data to identify trends and drive continuous improvement.

Skills

Team leadership

Coaching

Performance management

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Brightree

PioneerRx

GuardianRx

Job description

What Pharmacy Operations Management contributes to Cardinal Health

Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy DME mail order operations that service retail customers.

Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.

Responsibilities

• Supervise a team of up to 15-20 pharmacy technicians focused on prescription data entry, order management, and patient outreach.


• Provide day-to-day oversight of technician workflows, ensuring accuracy, compliance, and timely processing of inbound/outbound communications.


• Conduct regular 1:1s with direct reports and lead techs to set expectations, provide feedback, and support professional development.


• Deliver second-tier coaching and performance management, including corrective actions and escalation of ongoing issues.


• Collaborate with fellow supervisors to align team goals, share best practices, and ensure consistent execution across business units.


• Support project work by contributing to goal-setting, tracking progress, and presenting updates to the team and leadership.


• Partner cross-functionally with IT, operations, and other departments to implement system enhancements and process improvements.


• Facilitate onboarding and training for new technicians, ensuring readiness for production and adherence to SOPs.


• Monitor team metrics and performance indicators, using data to identify trends and drive continuous improvement.

Qualifications

• 3-5 years of experience as a Lead Pharmacy Technician or in a Pharmacy Supervisor or similar people leader role, preferred


• Bachelor's degree in related field, or equivalent work experience, preferred


• Certified Pharmacy Technician with Active/Clear registration with the OH Board of Pharmacy and in home state (if located outside of OH)


• Knowledge of Brightree, PioneerRx, and/or GuardianRx pharmacy management system preferred but not required


• Previous experience training/coaching team members in various areas of pharmacy operations preferred

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff


• Administers and exercises policies and procedures


• Ensures employees operate within guidelines


• Decisions have a direct impact to work unit operations and customers


• Frequently interacts with subordinates, customers, and peer groups at various management levels


• Interactions normally involve information exchange and basic problem resolution

REMOTE DETAILS:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.


• Download speed of 15Mbps (megabyte per second)


• Upload speed of 5Mbps (megabyte per second)


• Ping Rate Maximum of 30ms (milliseconds)


• Hardwired to the router


• Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range:

$68,500 to $87,930

Bonus eligible:

No

Benefits:

• Medical, dental and vision coverage


• Paid time off plan


• Health savings account (HSA)


• 401k savings plan


• Access to wages before pay day with myFlexPay


• Flexible spending accounts (FSAs)


• Short- and long-term disability coverage


• Work-Life resources


• Paid parental leave


• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.