Pharmacy Technician Senior Representative - Accredo - Remote, MO

Cigna Healthcare; Oregon; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Holiday and PTO

401K with company match

Tuition reimbursement

Growth and advancement potential

Job summary

Cigna Healthcare, via Evernorth Health Services, seeks a Pharmacy Technician Senior Representative to support specialty prescription processing. The role emphasizes obtaining complete information from prescribers’ offices and providing excellent customer service and clear communication.

This position is not work-site dependent, allowing most work from home with occasional office presence. Hours are 8:00–4:30, Monday–Friday, with mandatory overtime as needed to meet business needs.

Qualifications

• High School diploma or GED required.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Contact doctors and patients to obtain complete information for prescription processing.
• Enter prescription data after verifying completeness and accuracy.
• Collaborate with pharmacists per policy and regulatory guidance.
• Complete REMS program training requirements.
• Serve as SME and assist teammates with questions under supervision.
• Assist with training of new pharmacy technicians.
• Support other areas as needed.

Skills

Communication skills

Attention to detail

Time management

Multi-tasking

Education

High School diploma or GED

Tools

Email

MS Word

Basic computing

Job description

The Pharmacy Technician Senior Representative role is an important part of the Express Scripts Specialty Distribution Services (ESSDS) team. This role uses a variety of skills to assist with specialty prescription processing, primarily by ensuring complete and accurate information is obtained from prescriber's offices. The ideal candidate will have excellent customer service and communication skills and a working knowledge of medical terminology. The ability to handle multiple tasks simultaneously and remain organized is a must.

This role is not work-site dependent which allows most work to be performed at home or on occasion at a Cigna office location.Work Schedule:Work Schedule will be 8 AM to 4:30 PM Monday through Friday.Mandatory overtime may sometimes be necessary to meet business needs.

ESSENTIAL FUNCTIONS

• Primarily contacting doctors and/or patients regarding need for complete and accurate information for prescription processing
• Complete data entry of prescriptions after reviewing for completeness and accuracy
• Work with pharmacists per work instructions, policy and procedures, management direction or any national or state regulations
• Complete training on Risk Evaluation and Mitigations Strategies (REMS) program requirements
• Serve as a subject matter expert (SME) and assist with questions/issues for team members in coordination with supervisor
• May assist with training of newly hired pharmacy technicians
• Additional duties as assigned, may be cross trained to support other functional areas.

QUALIFICATIONS

• High School diploma or GED required
• Current Missouri Pharmacy Technician license in good standing required
• Minimum of 2 years relevant experience, experience in a specialty pharmacy setting preferred
• Basic working knowledge of email, Word, and general computing
• Strong verbal and written communication skills
• Strong attention to detail, accuracy, and quality
• Ability to learn internal systems, processes and programs as needed
• Problem solving and basic math skills
• Flexible and adaptable
• Strong time management skills.

What we offer:

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday and PTO pay
• 401K with company match
• Tuition reimbursement
• Growth and advancement potential

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.