Pharmacy Technician Senior Representative - Accredo - Remote, MO

Cigna; St. Louis (MO); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health coverage day 1

Holiday and PTO pay

401K with company match

Tuition reimbursement

Growth and advancement potential

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks a Pharmacy Technician Senior Representative to support specialty prescription processing. The role emphasizes obtaining complete information from prescribers and maintaining strong customer service and communication with a focus on accuracy and quality.

The position allows working from home with occasional office presence and requires adherence to REMS requirements and regulatory guidelines.

Qualifications

• High School diploma or GED required.
• Current Missouri Pharmacy Technician license in good standing required.
• Minimum of 2 years relevant experience; specialty pharmacy experience preferred.
• Strong verbal and written communication skills.
• Strong attention to detail, accuracy and quality.
• Ability to learn internal systems and processes.

Responsibilities

• Primarily contacting doctors and/or patients for complete and accurate prescription information.
• Complete data entry of prescriptions after reviewing for completeness and accuracy.
• Work with pharmacists per instructions, policy and procedures, and regulations.
• Complete REMS training program requirements.
• Serve as SME and assist with questions/issues with team and supervisor.
• May assist with training of newly hired pharmacy technicians.
• May be cross-trained to support other functional areas.

Skills

Verbal communication

Written communication

Email / Word / basic computing

Attention to detail

Time management

Problem solving

Education

High school diploma or GED

Missouri Pharmacy Technician license

Tools

Email

Word

Job description

The Pharmacy Technician Senior Representative role is an important part of the Express Scripts Specialty Distribution Services (ESSDS) team. This role uses a variety of skills to assist with specialty prescription processing, primarily by ensuring complete and accurate information is obtained from prescriber's offices. The ideal candidate will have excellent customer service and communication skills and a working knowledge of medical terminology. The ability to handle multiple tasks simultaneously and remain organized is a must.

This role is not work-site dependent which allows most work to be performed at home or on occasion at a Cigna office location.

Work Schedule:

Work Schedule will be 8 AM to 4:30 PM Monday through Friday.

Mandatory overtime may sometimes be necessary to meet business needs.

ESSENTIAL FUNCTIONS

• Primarily contacting doctors and/or patients regarding need for complete and accurate information for prescription processing.
• Complete data entry of prescriptions after reviewing for completeness and accuracy.
• Work with pharmacists per work instructions, policy and procedures, management direction or any national or state regulations.
• Complete training on Risk Evaluation and Mitigations Strategies (REMS) program requirements
• Serve as a subject matter expert (SME) and assist with questions/issues for team members in coordination with supervisor.
• May assist with training of newly hired pharmacy technicians.
• Additional duties as assigned, may be cross trained to support other functional areas.

QUALIFICATIONS

• High School diploma or GED required.
• Current Missouri Pharmacy Technician license in good standing required.
• Minimum of 2 years relevant experience, experience in a specialty pharmacy setting preferred.
• Basic working knowledge of email, Word, and general computing.
• Strong verbal and written communication skills.
• Strong attention to detail, accuracy, and quality.
• Ability to learn internal systems, processes and programs as needed.
• Problem solving and basic math skills.
• Flexible and adaptable.
• Strong time management skills.

What we offer:

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday and PTO pay
• 401K with company match
• Tuition reimbursement
• Growth and advancement potential

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.