Pharmacy Technician Senior Representative

JobDiva, Inc.; Illinois; Remote; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

JobDiva, Inc. seeks a Pharmacy Technician to join the Medicare Stars call center. The role is fully remote in the United States with a 8:00am–5:00pm CST schedule, Monday to Friday, no weekends or holidays.

Pay is $22.31 per hour for a three-month assignment with potential extension or conversion to full-time based on performance. Responsibilities include telephonic outreach to members, pharmacies, and providers; assisting with medication adherence, HIPAA-compliant communications, and

Qualifications

• Pharmacy Technician license is required.
• Minimum of one year of experience in a retail pharmacy, PBM or health plan setting.
• Experience in delivering excellent customer service.
• Strong computer skills with multitasking across windows and software.
• Self-motivated with strong organizational skills and time management.
• Excellent written and oral communication skills.

Responsibilities

• Telephonic outreach to members, pharmacies, and providers.
• Work in a call queue with productivity and quality monitored.
• Meet service level goals for call quality and performance.
• Maintain member privacy following HIPAA regulations.
• Answer complex telephonic questions with high customer service level.
• Handle member correspondence, complaints and inquiries.
• Track issues, timelines, and compile documentation for daily activities.
• Maintain a professional, member-centric demeanor.

Skills

Pharmacy Technician license

1+ year experience

Customer service

Strong computer skills

Time management

Active listening

Written and oral communication

Tools

Word

Excel

Job description

Up to $22.31 per hour Remote, IL Remote

Job Description

Pharmacy Technician (Medicare Stars Program) Pay Rate: $22.31/hour Location: Fully remote Schedule: 8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays. Target Start Date: ASAP, pending completion of new hire onboarding Duration: 3 months (opportunity for extension or conversion to FTE, depending on performance, attendance, and business needs). Benefits: Health, Dental, Vision What will I be doing?

• The Pharmacy Technician in the Pharmacy Call Center will work within the Part D – Star Operations Group. This call center role performs telephonic outreach to members, pharmacies, and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting members with obtaining prescribed medications, determine barriers to medication adherence, and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.

Primary Responsibilities include but are not limited to:

• Telephonic outreach to members, pharmacies, and providers.
• Will work in a call queue where productivity and quality are monitored.
• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
• Maintain member privacy by strictly adhering to HIPAA regulations.
• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Handles member correspondence, complaints, and inquiries.
• Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
• Must maintain a professional, member-centric demeanor at all times.

What's in it for me?

• An ability to make a positive impact in the lives of our members.
• Great team environment. We have fun and get our work done too!
• Professional and personal development opportunities.
• A working environment that embraces diversity.

Qualifications

What do you need for this position?

• Pharmacy Technician license, current.
• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
• Experience in, and a passion for, delivering excellent customer service.
• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
• Effective written and oral communication skills.

Nice to Have:

• Experience working in a call center.
• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.
• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.

**Upon acceptance of the offer, you will be required to submit to a background check, including employment and education verifications and urinalysis drug screening.**

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

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