Pharmacy Technician (Remote), Remote Pharmacy Technician - Amazon Pharmacy

Amazon; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Associate, where you will empower customers to manage their medications effectively. In this vital role, you will handle incoming and outgoing calls, support clinical teams, and ensure exceptional service while maintaining confidentiality. This position offers a unique opportunity to work in a non-retail environment with a commitment to quality and customer-centric values. If you thrive in fast-paced settings and are passionate about healthcare, this role is perfect for you. Enjoy a flexible schedule and be part of a diverse and inclusive culture that values your contributions.

Qualifications

• Active Pharmacy Technician License or ability to obtain within 30 days.
• High school diploma or equivalent required.

Responsibilities

• Answer calls from Customer Care and assist with escalated issues.
• Maintain understanding of Amazon Pharmacy policies and assist clinical teams.

Skills

Customer Service

Communication

Problem Solving

Organization

Team Collaboration

Education

High school diploma or equivalent

Active Pharmacy Technician License

Tools

Computer and web-based tools

Job description

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a non-retail facing environment.

Key job responsibilities

1. Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
2. Make outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
3. Assist the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
4. Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
5. Complete tickets to support Customer Care Team and Clinical RPh team
6. Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services
7. Monitor and process all help desk assigned tasks on a daily basis
8. Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met
9. Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate
10. Investigate and report pharmacy errors
11. Learn pharmacy laws and regulations nationwide
12. Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
13. Maintain confidentiality of all customer information
14. Work autonomously and proactively identify areas in need of improvement
15. Constant collaboration with teammates
16. Customer-centric and commitment to quality
17. Work a flexible schedule - shifts will possibly start and end outside of normal business hours
18. Perform other tasks assigned while working in a fast-paced environment

BASIC QUALIFICATIONS

Active and unrestricted in-state Board of Pharmacy License or ability to obtain a Pharmacy Technician License through the State Board of Pharmacy within 30 days of start date (Reimbursement assistance provided). Additional licenses may be required if domicile state differs from state of employment.

High school or equivalent diploma

PREFERRED QUALIFICATIONS

National Pharmacy Technician Certification (PTCB or NHA)

Experience recognizing and identifying patient medications

Demonstrated ability to work as an effective team member

Strong organization skills and attention to detail

6+ months of relevant experience working with computer and web-based tools

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.