Certified Pharmacy Technician - Refill Calls

Shields Health Solutions; Town of Hanover (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Shields Health Solutions in the Town of Hanover, NY area is seeking a Pharmacy Refill Technician to support pharmacy staff and Shields liaisons. You will handle outbound calls to patients, assist them through the refill process, and manage inbound pharmacy inquiries to ensure accurate workflows and timely delivery of medications.

Responsibilities include data entry, triaging calls, coordinating refills, and maintaining confidentiality across systems while delivering exceptional customer service

Qualifications

• State-registered pharmacy technician is required.
• Nationally certified as a CPhT or equivalent is preferred.
• High school diploma or GED is required.

Responsibilities

• Always show kindness and compassion while assisting patients, providers and pharmacy team members.
• Make outbound patient refill calls and complete the patient refill requests in a timely manner.
• Answer, triage and resolve inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Coordinate medication refills including data entry and ensuring correct days supply.
• Document work across all systems and manage data in databases.
• Identify trends, resolve problems, and implement process improvements.

Skills

Interpersonal communication

Phone skills

Excel

Word

Data entry

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a ’hands-on” approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization’s value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification:We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

• Years of Experience:Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

• Education: High school diploma or GED required

Job Salary:

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $24.00 per hour to $26.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].