Pharmacy Technician - Reception

guardianpharmacy; Eugene (OR); On-site; USD 54,443,000 - 63,039,000; Full time

Job summary

Managed Healthcare Pharmacy in Eugene, Oregon is seeking a dependable Phone Technician to support facility customers in a fast-paced, phone-heavy environment. You will take medication orders, triage requests, and ensure accurate routing to the appropriate team.

The ideal candidate has pharmacy technician license (PTCB preferred) and can multitask while maintaining attention to detail. This is an on-site role with a Monday-Friday schedule and pay range $19-$22 per hour.

Qualifications

• Experience in a fast-paced, phone-heavy customer service environment.
• Strong communication and professional interactions with facility staff.
• Ability to multi-task and prioritize multiple calls and requests.
• Good judgment to triage requests to the right person or team.
• Strong problem-solving and attention to detail.
• Reliable attendance and ability to work independently and in a team.
• Comfort with changing priorities in a dynamic environment.

Responsibilities

• Answer calls from facility customers promptly and professionally.
• Take refill, new, backup, and other medication orders and route them to the suitable team.
• Triage questions and route to the right team member.
• Refill orders in the pharmacy system when possible.
• Follow up with customers to ensure callbacks and no items fall through.
• Link delivery sheets and prescription documentation into DocuTrack.

Skills

Phone customer service

Communication skills

multitasking

Problem solving

Attention to detail

Teamwork

Independent worker

Education

Pharmacy Technician License

PTCB Certification (preferred)

Tools

DocuTrack

Job description

Eugene, Oregon, United States of America Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Managed Healthcare Pharmacy, a Guardian Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Eugene, OR.

Why Managed Healthcare Pharmacy?

We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Position Details

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Pay: $19-$22/hour, depending on experience

Location: Managed Healthcare Pharmacy, 750 Willow Creek Circle, Eugene, OR 97402

Work Setting: 100% on-site

Pharmacy Technician License: Required

National Pharmacy Technician Certification (PTCB): Preferred

Be the voice of our pharmacy.

When a facility calls our pharmacy, you're often the first person they talk to. You're the person who helps answer their questions, gets orders moving, finds the right solution, and makes sure they feel taken care of.

Managed Healthcare Pharmacy is a closed-door long-term care pharmacy serving facility customers, and we're looking for a reliable, detail-oriented Phone Technician who thrives in a fast-paced, phone-heavy environment and genuinely enjoys helping people.

If you're someone who can stay calm when the phones are busy, juggle multiple priorities, communicate clearly, and figure out where a request needs to go - even when the answer isn't immediately obvious - you may be a great fit for our team.

What You'll Do

• Answer calls from our facility customers promptly, professionally, and with a helpful attitude.
• Take refill, new, backup, and other medication orders and route them to the appropriate pharmacy team.
• Triage questions and requests to the right team member or department.
• Refill appropriate orders in the pharmacy system when able.
• Follow up with customers when you've promised to call them back-and make sure nothing falls through the cracks.
• Answer facility questions or connect customers with the appropriate resource.
• Work with Medical Records to update resident information and process related requests.
• Receive orders and requests from doctors' offices and route them appropriately.
• Monitor assigned facility faxes and communicate issues to the appropriate team.
• Link delivery sheets and prescription documentation into DocuTrack.
• Scan and link original prescriptions and flag anything that still needs to be addressed.
• Work closely with Order Entry, Medical Records, and other pharmacy team members to keep orders moving.
• Take on other duties and responsibilities as needed to support our customers and team.

Who We're Looking For

We're looking for someone who is dependable, organized, detail-oriented, and comfortable talking with people all day.

The ideal candidate has:

• Experience in a fast-paced, phone-heavy customer service environment.
• Strong communication skills and the ability to communicate clearly and professionally with facility staff.
• The ability to multi-task and prioritize while handling multiple calls, requests, and follow-ups.
• Good judgment and the ability to triage requests to the right person or team.
• Strong problem-solving skills and the confidence to investigate an issue rather than simply passing it along.
• Excellent attention to detail and accuracy.
• A strong work ethic and a dependable approach to attendance and responsibilities.
• The ability to work independently while also being a collaborative member of a team.
• Comfort working in an environment where priorities can change quickly.

Experience That's a Plus

• Medical office receptionist experience is a plus.
• Pharmacy technician experience is preferred.
• Long-term care experience is a plus.
• Long-term care pharmacy experience is preferred.
• Experience working in a medical, healthcare, pharmacy, or other high-volume customer service setting is helpful.

Not coming from pharmacy? That's okay. If you have a strong background in customer service, are comfortable handling a high volume of phone calls, and have the right attitude and ability to learn, we're willing to train you on our pharmacy-specific processes.

If you're interested in eventually doing more pharmacy techni