Pharmacy Technician - Reception

Guardian Pharmacy, LLC; Oregon; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision

Paid holidays and sick days

Job summary

Guardian Pharmacy Services in Eugene, Oregon is seeking a reliable Phone Technician to support our 100% on-site long-term care pharmacy operations. You will handle facility calls, process medication orders, and coordinate with multiple teams to keep orders moving.

Ideal candidates have strong customer service experience in a fast-paced setting, with excellent communication and attention to detail. This on-site role offers a comprehensive benefits package and stable daytime hours.

Qualifications

• Experience in fast-paced, phone-heavy customer service.
• Strong communication with facility staff.
• Ability to multi-task and prioritize calls.
• Good judgment and triage skills.
• Reliable and detail-oriented.

Responsibilities

• Answer calls from facility customers promptly and professionally.
• Take refill, new, or other medication orders and route to the appropriate pharmacy team.
• Triage requests to the right team member or department.
• Update orders in the pharmacy system.
• Follow up with customers to ensure resolution and prevent gaps.
• Coordinate with Medical Records and Order Entry as needed.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Team collaboration

Education

Pharmacy Technician License

PTCB Certification (preferred)

Job description

Eugene, Oregon, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long‑term care pharmacy services providers, there is no limit to the growth of your career. Managed Healthcare Pharmacy, a Guardian Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Eugene, OR. Why Managed Healthcare Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech‑enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast‑paced, diverse, and inclusive environment. If you are looking for a challenging, team‑oriented environment in which you can put your expertise to work, then this is the place for you.

Position Details

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Pay: $19–$22/hour, depending on experience

Location: Managed Healthcare Pharmacy, 750 Willow Creek Circle, Eugene, OR 97402

Work Setting: 100% on-site

Pharmacy Technician License: Required

National Pharmacy Technician Certification (PTCB): Preferred

Be the voice of our pharmacy. When a facility calls our pharmacy, you’re often the first person they talk to. You’re the person who helps answer their questions, gets orders moving, finds the right solution, and makes sure they feel taken care of. Managed Healthcare Pharmacy is a closed‑door long‑term care pharmacy serving facility customers, and we’re looking for a reliable, detail‑oriented Phone Technician who thrives in a fast‑paced, phone‑heavy environment and genuinely enjoys helping people. If you’re someone who can stay calm when the phones are busy, juggle multiple priorities, communicate clearly, and figure out where a request needs to go—even when the answer isn’t immediately obvious—you may be a great fit for our team.

What You’ll Do

Your day will be a mix of customer service, pharmacy support, problem-solving, and coordination.

• Answer calls from our facility customers promptly, professionally, and with a helpful attitude.
• Take refill, new, backup, and other medication orders and route them to the appropriate pharmacy team.
• Triage questions and requests to the right team member or department.
• Refill appropriate orders in the pharmacy system when able.
• Follow up with customers when you’ve promised to call them back—and make sure nothing falls through the cracks.
• Answer facility questions or connect customers with the appropriate resource.
• Work with Medical Records to update resident information and process related requests.
• Receive orders and requests from doctors’ offices and route them appropriately.
• Monitor assigned facility faxes and communicate issues to the appropriate team.
• Link delivery sheets and prescription documentation into DocuTrack.
• Scan and link original prescriptions and flag anything that still needs to be addressed.
• Work closely with Order Entry, Medical Records, and other pharmacy team members to keep orders moving.
• Take on other duties and responsibilities as needed to support our customers and team.

Who We’re Looking For

We’re looking for someone who is dependable, organized, detail-oriented, and comfortable talking with people all day.

The ideal candidate has:

• Experience in a fast‑paced, phone‑heavy customer service environment.
• Strong communication skills and the ability to communicate clearly and professionally with facility staff.
• The ability to multi‑task and prioritize while handling multiple calls, requests, and follow‑ups.
• Good judgment and the ability to triage requests to the right person or team.
• Strong problem‑solving skills and the confidence to investigate an issue rather than simply passing it along.
• Excellent attention to detail and accuracy.
• A strong work ethic and a dependable approach to attendance and responsibilities.
• The ability to work independently while also being a collaborative member of a team.
• Comfort working in an environment where priorities can change quickly.

Experience That’s a Plus

• Medical office receptionist experience is a plus.
• Pharmacy technician experience is preferred.
• Long‑term care experience is a plus.
• Long‑term care pharmacy experience is preferred.
• Experience working in a medical, healthcare, pharmacy, or other high‑volume customer service setting is helpful.

A Few Things You Should Know

This is a 100% on‑site position in our closed‑door long‑term care pharmacy. Because our pharmacy supports healthcare facilities, reliability matters. Our customers depend on us to be available, responsive, and accurate. The position is typically scheduled Monday–Friday, 8:30 AM–5:00 PM, but there may be times when you’re asked to flex or shift your hours based on business needs. Most importantly, we’re looking for someone who understands that this role is about more than answering phones. You are the voice of our pharmacy. Every interaction is an opportunity to build trust with the facilities we serve and to make someone’s day a little easier.

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial

• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full‑Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company‑paid Basic Life and Accidental Death & Dismemberment
• Company‑paid Long‑Term Disability and optional Short‑Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever‑changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.