Pharmacy Technician - Phone Support (Outbound)

Onco360; Buffalo (NY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

401k plan

Paid time off

Tuition reimbursement

Life & disability insurance

Floating holiday

Referral incentive

Job summary

Onco360, located in Buffalo, NY, is seeking an outbound phone support specialist for a full-time role. After an initial onsite training period, the position offers remote work with a starting wage of $23.00 per hour and a $3.00/hour shift differential for weekend schedules.

A $5,000 sign-on bonus is available for employees starting before December 28, 2026, plus quarterly incentives and a $500 bonus for CPhT credentials. Benefits include 401k, PTO, tuition reimbursement, and more.

Qualifications

• Minimum high school diploma or equivalent.
• Pharmacy knowledge preferred.
• Excellent verbal and written communication.
• Ability to work independently and meet deadlines.
• Licensed/registered pharmacy technician or as required by state law.

Responsibilities

• Assist health care providers and patients by phone; answering questions and requests.
• Coordinate medication refill deliveries with patients and physician office staff.
• Work with insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

Skills

Phone support

Customer service

Healthcare terminology

Pharmacy terminology

Communication

Education

High school diploma or equivalent

Job description

Location: Buffalo, NY

Job Id:5816

# of Openings:1

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently haveFull Timepositions available on our phone support team.

Our specialty pharmacy is located inBuffalo, NY. This is aremote opportunity, after onsite training period.

Starting salary from $23.00 an hour and up- w e also offer $3.00/HR shift differential for WEEKEND schedules.

Sign-On Bonus: $5,000 for employees starting before Decem ber 28th, 2026.

We offer quarterly incentive bonuses as well as a$500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.

We offer a variety of benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability
• Floating Holiday
• Referral Incentive

As a member of our Outbound Phone Support team, you will:

• Assist health care providers and patients byphone; answering questions and requests.
• Communicate with patients and physician office staff to coordinate medication refill deliveries.
• Work with Insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

To be successful in this role, you will need:

• Good interpersonal skills
• Excellent verbal, written and customer service skills
• Ability to work independently, meet deadlines and be flexible
• Good organizational skills and detail oriented
• Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
• Ability to perform tasks accurately and efficiently when inputting information
• Licensed/registered pharmacy technician or as required by state law
• Basic math and analytical skills

Required education:

• High school or equivalent

Required experience:

• Pharmacy Technician: 1+ years

Required license or certification:

Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone.