Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Kissimmee (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Walgreens is seeking Pharmacy Technicians to join their patient-centric team in Kissimmee, Florida. This role involves assisting pharmacists, engaging with customers, and participating in a comprehensive training program to earn PTCB certification. Ideal candidates will possess strong communication skills and a commitment to customer service.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under supervision.
• Engage customers and resolve issues to ensure a positive experience.
• Perform duties such as entering patient information and filling prescriptions.

Skills

Customer Service

Communication

Attention to Detail

Education

PTCB Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences to prepare you to become a certified pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist in other Pharmacy Department duties according to company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist and coach other pharmacy technicians and cashiers in pharmacy system and cash register operations.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to policies regarding pharmacy errors and quality improvement.
• Handle sales, cash, and customer assistance at OTC aisles.
• Process third-party claims and support inventory management activities.
• Assist in clinical services, including sample collection and coordination with healthcare providers.
• Maintain good relationships with the medical community and support department maintenance.
• Complete special assignments as needed.

Training & Personal Development

• Earn and maintain PTCB certification through our training program and/or state certification. Certification may be required for promotion.
• Attend training and acquire continuing education credits to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.