Pharmacy Technician, PCO - Remote, TN

StateServ; Northern (KY); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Innovative technology solutions

Impactful patient care

Job summary

Dragonfly Health is hiring a Pharmacy Technician to support hospice and post-acute care services. You will process prescriptions, maintain patient profiles, and assist clinical staff via inbound calls.

Join a dynamic, mission-driven team focused on quality patient care and continuous improvement. Requires 2+ years as a pharmacy technician and a valid certification (CPhT/EXCPT).

Qualifications

• Pharmacy Technician experience in a healthcare setting is required.
• Minimum of 2 years of recent pharmacy technician experience.
• CPhT or EXCPT certification required.

Responsibilities

• Process new prescriptions, refills, and discontinuations with high accuracy.
• Maintain complete and compliant patient medication profiles.
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
• Triage and resolve routine service inquiries; escalate complex issues.
• Deliver exceptional customer service through clear communication and active listening.
• Apply de-escalation techniques in urgent or emotionally sensitive situations.
• Meet service level, quality, productivity, and documentation standards.
• Utilize pharmacy systems and internal tools to manage workflows.

Skills

Pharmacy technician experience

Attention to detail

Communication skills

Multitasking

Pharmacy systems

Customer focus

Confidentiality

Adaptability

Organization

Team player

Education

High School or better

Tools

Microsoft Office Suite

Job description

Job Category: Pharmacy Management & Operations

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we're making on the industry, our people, and the lives we touch. We are a guiding force for what's ahead, delivering more than equipment and medications, but also comfort and peace of mind.We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Pay 21.50-23.50 (based on experience)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care
• Process new prescriptions, refills, and discontinuations with a high level of accuracy
• Maintain complete and compliant patient medication profiles
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff
• Triage and resolve routine service inquiries, escalating complex issues appropriately
• Deliver exceptional customer service through clear communication and active listening
• Apply de-escalation techniques when supporting urgent or emotionally sensitive situations
• Meet service level, quality, productivity, and documentation standards
• Utilize pharmacy systems and internal tools to manage workflows and document activity
• Identify service issues and partner with operations leadership on resolution
• Participate in training, system updates, and continuous improvement initiatives

What we look for

• Experience as a Pharmacy Technician in a healthcare setting.
• A detail-oriented pharmacy technician who values accuracy and compliance
• Strong verbal and written communication skills with a calm, empathetic approach
• Ability to manage multiple priorities in a fast-paced, call-driven environment
• Experience working with pharmacy systems, patient records, or workflow platforms
• A customer-focused mindset with the ability to problem-solve efficiently
• Comfort handling sensitive patient and clinical information confidentially
• Adaptability to changing processes, systems, and priorities
• Strong organizational skills and attention to documentation standards
• A collaborative team player who partners effectively with pharmacists and peers

Why Pharmacy Technicians, PCO are important

Pharmacy Technicians, PCO are the backbone of our hospice pharmacy operations. They ensure accuracy, continuity, and responsiveness-allowing pharmacists to focus on clinical oversight while patients and hospice partners receive timely, compassionate support. Their work directly impacts patient safety, service quality, and the overall care experience.

Whatever it takes. Wherever it takes us.

Are you ready to soar with us?

Qualifications

Skills

Preferred

Working knowledge of Microsoft Office Suite

Some Knowledge

Clear and effective verbal communication

Some Knowledge

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

Minimum of 2 years of recent pharmacy technician experience

Preferred

Customer service experience in a healthcare setting

Experience in call center, mail-order, hospice, or high-volume pharmacy environments

Licenses & Certifications

Required

CPhT or EXCPT

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.