Candidates must be located in and have an active/valid license to practice Pharmacy in the state of PA.
Schedule is M-F 2:30PM to 11:00PM with a rotating weekend schedule.
This role offers the opportunity to make a meaningful impact in the lives of hospice patients by supporting palliative care initiatives, ensuring safe and effective medication use, and improving overall quality of life at end-of-life. Consultative Pharmacists work collaboratively with nurses and caregivers to provide real-time, patient-centered consultation and support.
Essential Functions
- Provide expert guidance on pain and symptom management tailored to individual patient needs and actively contribute to enhancing patient comfort and dignity during end-of-life care.
- Collaborate directly with nurses and hospice staff to develop effective, cost-conscious medication care plans.
- Educate healthcare professionals and caregivers on medication usage and adverse event prevention.
- Accurately document clinical interventions and patient outcomes in electronic health systems. Ensure all encounter documentation is complete, clear, and ready for transcription/processing.
- Maintain and update patient medication profiles and records in accordance with HIPAA and regulatory requirements.
- Consistently meet or exceed expected productivity benchmarks.
- Demonstrate exceptional communication and interpersonal skills in a remote or hybrid work environment.
- Maintain a professional, empathetic tone in all patient and team interactions.
- Engage with a multidisciplinary care team in a fast-paced call center environment.
- Support team success through shared learning, collaboration, and knowledge sharing.
- Participate in weekend rotations and contribute to team coverage as needed.
Marginal or Additional Functions
- Protects company’s intellectual property and the privacy of customers’ and patients’ data
- Performs other related duties as assigned or apparent.
Supervisory and Managerial Responsibility
- This position does not have supervisory or managerial responsibilities.
Knowledge, Skills & Abilities
Education, Licensure or Certification:
- PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacy
- Active pharmacy license in home state (Pennsylvania or Tennessee)
- Pharmacy licenses in other states or willingness to obtain additional licenses
Work Experience or Related Experience:
- Experience in hospice, palliative care, or oncology settings preferred
- Previous experience working in a call center or remote clinical consultation environment preferred
- Familiarity with pharmacy benefit management (PBM) services preferred
Specialized Knowledge, Skills & Abilities:
- Demonstrates competency in equianalgesic dosing, generic and therapeutic substitution, formulary management and prior authorization procedures
- Demonstrates understanding, competency and adherence to all state and federal pharmacy practice rules and regulations
- Strong clinical assessment and decision-making skills
- Excellent written and verbal communication skills
- Proficient typing and computer skills are paramount to employee satisfaction and success while fulfilling responsibilities
- Proven ability to manage multiple projects simultaneously while paying strict attention to detail
- Ability to maintain confidentiality, and to exercise discretion and good judgment
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office tools and electronic health record (EHR) systems
Equipment:
- Working knowledge of a PC, business and communications software (MS Office) and web-based tools is required
Travel Requirements and Conditions
- Limited travel may be required
Work Environment, Conditions, and Demands
- Work is performed in a remote or hybrid office environment.
- Remote work Internet Policy Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Physical Requirements and Demands
- This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day
- Regular eye-hand coordination and manual dexterity is required to operate office equipment