Pharmacy Technician: Patient Care & Wellness Support

Smith's Food & Drug Centers; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement up to $21,000

Employee discounts

Job summary

Smith’s Food & Drug Centers in Santa Fe, NM, seeks a detail‑oriented pharmacy clerk to help customers, process prescriptions, and assist pharmacists while maintaining HIPAA compliance and friendly, professional service.

You will stock shelves, place orders with wholesalers, manage cash transactions, answer inquiries, and uphold safety and sanitation standards in a fast-paced retail pharmacy environment while providing accurate information and compassionate customer care.

Qualifications

• High School Diploma or GED is required.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity.
• Follow food safety, sanitation and safety procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Count, measure and prepare specified product using company best practices.
• Complete billing procedures adequately to assure best value to the customer and the company.
• Answer phone and triage calls and answer inquiries as appropriate.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines.
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information; follow directions and seek assistance to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

HIPAA compliance

Cash handling

Education

High School Diploma or GED

Job description

Smith’s Food & Drug Centers in Santa Fe, NM, seeks a detail‑oriented pharmacy clerk to help customers, process prescriptions, and assist pharmacists while maintaining HIPAA compliance and friendly, professional service.

You will stock shelves, place orders with wholesalers, manage cash transactions, answer inquiries, and uphold safety and sanitation standards in a fast-paced retail pharmacy environment while providing accurate information and compassionate customer care.