Pharmacy Technician - Patient Care Representative II - FT - Days - MSP

Memorial Healthcare; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Memorial Healthcare System in Miramar, FL seeks a Pharmacy Technician to provide patient-centered customer service and act as a liaison among the pharmacy, payors, patients and providers. The role coordinates care to ensure intake, prescription processing, third party rejection resolution, medication orders and delivery.

Responsibilities include staying compliant with workflows, supporting staff, and ensuring timely delivery of medications to the patient’s preferred location, with strong

Qualifications

• High School Diploma or Equivalent (Required)
• Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Responsibilities

• Maintains compliance with department workflow assignments and metrics
• Performs activities related to pharmacy technician scope of practice
• Collaborates with clinical staff to facilitate patient and/or caregiver requests
• Coordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiver
• Performs patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triage to other pharmacies or services
• Coordinates delivery of medications to patient’s preferred location (bedside, home, outpatient pharmacy) for timely treatment
• Supports staff training, transitioning and onboarding
• Collects, documents and reviews all needed information to ensure timely coordination of care
• Communicates effectively to provide customer service to internal/external customers and liaisons between patient and providers

Skills

Customer service

Communication

Organization

Problem solving

Accountability

Adaptability

Attention to detail

Education

High School Diploma or Equivalent

RPT license - Florida

Job description

Location

Miramar, Florida

Summary

Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.

Responsibilities

Maintains compliance with department workflow assignments and metricsPerforms activities related to pharmacy technician scope of practiceCollaborates with clinical staff to facilitate patient and/or caregiver requestsCoordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiverPerforms patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or servicesCoordinates delivery of medications in a timely manner to patient’s preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely mannerSupports staff training, transitioning and onboardingCollects, documents and reviews all needed information to ensure timely coordination of careCommunicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materials

Competencies

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements

• High School Diploma or Equivalent (Required)
• Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Additional Job Information

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting Other Information: Complies with all state and federal legal and regulatory requirements.

Working Conditions and Physical Requirements

• Bending and Stooping = 40%
• Climbing = 40%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 40%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 40%
• Repetitive Movement Hand/Arm = 40%
• Running = 40%
• Sitting = 40%
• Standing = 60%
• Walking = 60%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 80%
• Taste Discrimination = 40%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 40%
• Biological Hazards - Respiratory = 40%
• Communicable Diseases and/or Pathogens = 20%
• Asbestos = 20%
• Cytotoxic Chemicals = 40%
• Dust = 40%
• Gas/Vapors/Fumes = 20%
• Hazardous Chemicals = 20%
• Hazardous Medication = 40%
• Latex = 40%
• Computer Monitor = 80%
• Domestic Animals = 20%
• Extreme Heat/Cold = 20%
• Fire Risk = 40%
• Hazardous Noise = 20%
• Heating Devices = 20%
• Hypoxia = 20%
• Laser/High Intensity Lights = 20%
• Magnetic Fields = 20%
• Moving Mechanical Parts = 40%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 20%
• Potential for Physical Assault = 40%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Squatting = 60%
• Biological Hazards - Skin or Ingestion = 40%
• Blood and/or Bodily Fluids = 60%

Shift

Days

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]