Pharmacy Technician - Patient Care Representative II - FT - Days - MSP

Memorial Healthcare System; Miramar Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Memorial Healthcare System is seeking a Pharmacy Technician to provide patient-centered service, act as a liaison among the pharmacy, payors, patients and providers, and coordinate care to streamline prescription processing and delivery.

The role requires a High School Diploma or equivalent and Florida RPT license, with a minimum of two years in a pharmacy or call center setting. The shift is days, and the environment emphasizes accuracy, teamwork and patient safety.

Qualifications

• High School Diploma or Equivalent required.
• Florida Registered Pharmacy Technician license (RPT) required.
• Minimum 2 years pharmacy or pharmacy call center experience.

Responsibilities

• Maintains compliance with department workflow assignments and metrics.
• Performs activities related to pharmacy technician scope of practice.
• Collaborates with clinical staff to facilitate patient requests and needs.
• Coordinates care with clinical staff for adverse events and provider requests.
• Performs patient intake, benefits investigation, copay assistance and patient liaison services.
• Coordinates delivery of medications to bedside, home or outpatient locations.
• Supports staff training, onboarding and transitions.
• Collects and reviews information to ensure timely coordination of care.
• Communicates effectively to provide customer service to patients, caregivers and providers.

Skills

Customer service

Effective communication

Organization skills

Problem solving

Accountability

Education

High School Diploma or Equivalent

Florida Registered Pharmacy Technician license

Job description

Location

Miramar, Florida

About

At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing "A-rated" patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.

Summary

Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.

Responsibilities

Maintains compliance with department workflow assignments and metricsPerforms activities related to pharmacy technician scope of practiceCollaborates with clinical staff to facilitate patient and/or caregiver requestsCoordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiverPerforms patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or servicesCoordinates delivery of medications in a timely manner to patient's preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely mannerSupports staff training, transitioning and onboardingCollects, documents and reviews all needed information to ensure timely coordination of careCommunicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materials

Competencies

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements

High School Diploma or Equivalent (Required)Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Additional Job Information

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting

Other Information: Complies with all state and federal legal and regulatory requirements.

Working Conditions and Physical Requirements

• Bending and Stooping = 40%
• Climbing = 40%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 40%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 40%
• Repetitive Movement Hand/Arm = 40%
• Running = 40%
• Sitting = 40%
• Standing = 60%
• Walking = 60%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 80%
• Taste Discrimination = 40%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 40%
• Biological Hazards - Respiratory = 40%
• Communicable Diseases and/or Pathogens = 20%
• Asbestos = 20%
• Cytotoxic Chemicals = 40%
• Dust = 40%
• Gas/Vapors/Fumes = 20%
• Hazardous Chemicals = 20%
• Hazardous Medication = 40%
• Latex = 40%
• Computer Monitor = 80%
• Domestic Animals = 20%
• Extreme Heat/Cold = 20%
• Fire Risk = 40%
• Hazardous Noise = 20%
• Heating Devices = 20%
• Hypoxia = 20%
• Laser/High Intensity Lights = 20%
• Magnetic Fields = 20%
• Moving Mechanical Parts = 40%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 20%
• Potential for Physical Assault = 40%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Squatting = 60%
• Biological Hazards - Skin or Ingestion = 40%
• Blood and/or Bodily Fluids = 60%

Shift

Days

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.