Pharmacy Technician: Patient Access & Adherence

CCN Pharmacy; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

CCN Pharmacy is seeking a dedicated Pharmacy Technician to support prescription processing, fulfillment, shipping, patient outreach, and insurance coordination. The role emphasizes accuracy, quality, and customer service in a fast-paced environment.

You will work across patient care teams to ensure timely access to medications, manage refill requests, and assist with prior authorizations while maintaining HIPAA-compliant practices.

Qualifications

• High school diploma or GED required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician in the state.
• Bilingual English and Spanish required.
• Experience with prior authorizations and third-party plans preferred.
• Proficiency with pharmacy software systems and electronic health records.

Responsibilities

• Serve as a liaison between patients, pharmacists, providers, clinics, and other healthcare team members to facilitate medication access and continuity of care.
• Contact patients to support medication adherence, refill compliance, and ongoing pharmacy care initiatives.
• Collaborate with providers to help patients overcome barriers to medication access and treatment.
• Answer incoming telephone calls and manage patient refill requests and pharmacy-related inquiries.
• Provide timely follow-up on refill requests, delayed prescriptions, undelivered shipments, and patient concerns.
• Research and obtain manufacturer co-pay assistance programs and co-pay cards when applicable.
• Maintain professional and compassionate interactions with patients while promoting adherence to prescribed therapies.
• Insurance, Prior Authorization & Administrative Support
• Verify and update patient demographic, insurance, and eligibility information.
• Manage incoming prior authorization requests and coordinate required documentation with providers and insurance companies.
• Contact insurance companies to verify patient coverage, benefits, and medication eligibility.
• Resolve insurance-related issues and adjudication concerns in accordance with organizational policies.
• Monitor co-pay reporting and ensure eligible claims are billed appropriately.
• Maintain continuous follow-up on outstanding refill authorizations and prescription renewals.
• Record all communications and activities involving patients, providers, clinics, physicians, staff, and insurance agencies.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Pharmacy software systems

Electronic health records

Job description

CCN Pharmacy is seeking a dedicated Pharmacy Technician to support prescription processing, fulfillment, shipping, patient outreach, and insurance coordination. The role emphasizes accuracy, quality, and customer service in a fast-paced environment.

You will work across patient care teams to ensure timely access to medications, manage refill requests, and assist with prior authorizations while maintaining HIPAA-compliant practices.