Pharmacy Technician Outpatient

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare institution in Boston is seeking a dedicated Outpatient Pharmacy Technician. This full-time role involves customer service, prescription processing, and collaboration with healthcare teams. Ideal candidates will have current pharmacy technician registration and certification, ensuring compliance and quality patient care. Join a team that values efficiency and patient satisfaction while enjoying competitive compensation and unmatched benefits.

Qualifications

• Current registration as a Pharmacy Technician by the Massachusetts Board of Pharmacy.
• Completion of a Massachusetts Board of Pharmacy approved training program or a minimum of 500 hours worked as a pharmacy technician trainee.

Responsibilities

• Processes prescription orders and updates patient information.
• Determines and updates patient's insurance information, processes claims.
• Maintains pharmacy inventory and ensures compliance with regulations.

Skills

Customer Service

Communication

Collaboration

Education

Pharmacy Technician Certification

Massachusetts Board of Pharmacy approved training

Job description

General Summary and Responsibilities
This is a full time Outpatient Pharmacy Technician position and will require some weekend work.

Customer Service & Patient Care:

• Promptly greets patients and families in person and by telephone with a friendly and helpful attitude.
• Answers medication-related inquiries, requests authorization for refills, and provides guidance on prescription pick-up.
• Responds efficiently to inquiries by health care providers with pharmacy questions.
• Refers inquiries to the pharmacist as needed.
• Accesses translation services as needed to ensure optimal communication with patients whose language is other than English.

Prescription Processing:

• Receives and processes prescription orders, and continually updates patient information verifying accuracy.
• Manages the administrative responsibilities for faxing, filing, and/or documenting in medical record for non-electronic prescriptions,
• MassPAT PMP requirements, 340B eligibility, or other pertinent procedures.
• Offers every patient the opportunity to ask questions to the pharmacist about their medications. Ensures compliance with all regulations.

Insurance & Billing Support:

• Determines and updates patient's insurance information, calls insurance companies to verify coverage, processes claims through the patient's insurance.
• Investigates and resolves prescription issues.
• Collaborates with the pharmacist and prescribers to formulate a solution, such as an alternative medicine or co-pay discount program.
• Communicates directly with patients providing clarification for prescription or co-pay issues.

Medication Preparation:

• Measures and counts medications and prepares and affixes medication labels for dispensing under pharmacist supervision.
• Compounds simple or complex non-sterile medications in accordance with established policies, procedures and professional standards.

Medication shipping:

• Assembles packages or boxes containing one or more units or types of medications for shipment and may also label packages accordingly.
• Follows procedures to check prescriptions, labels, patient information, and delivery information for accuracy.

Inventory

• Management: Maintains pharmacy inventory by monitoring medication and supplies stock levels, anticipating needed medications and supplies, and removing outdated/expired drugs.
• Places and expedites orders, receives orders, rotates medications, restocks supplies.
• Ensures the proper storage of all medications in accordance with policies and procedures.

Compliance:

• Complies with all federal, state, and local pharmacy regulations to ensure a safe, accurate, and compliant dispensing environment.
• Performs routine quality control, cleaning and equipment maintenance tasks according to established procedures and schedules.
• Prepares and maintains related logs and records.
• Maintains neatness and organization of work area. Adheres to all privacy, infection-control, and annual competency requirements in accordance with hospital policies, accreditation standards, and regulatory requirements.

Workflow Optimization:

• Supports process improvements to enhance efficiency, including leveraging pharmacy technology and automation.
• Collaboration with Healthcare Teams:
• Works closely with pharmacists, providers, and other healthcare professionals to ensure seamless and timely medication delivery to patients and departments.
• Participates in training and orientation of new technicians and pharmacy students.
• Perform other duties as required by the position or as assigned by supervisor.

Requirements:

• Current registration as a Pharmacy Technician by the Massachusetts Board of Pharmacy.
• Current certification by the Pharmacy Technician Certification Board or National Healthcare Association.
• Completion of a Massachusetts Board of Pharmacy approved training program or a minimum of 500 hours worked as a pharmacy technician trainee.

Boston Children’s Hospital offers competitive compensation and unmatched benefits