Pharmacy Technician Liaison, Advanced Therapeutics, Per Diem (Remote)

C100 UMass Memorial Medical Center, Inc.; Dawson (MA); Hybrid; USD 36,000 - 56,000; Part time

Job summary

UMass Memorial Health is seeking a Pharmacy Technician to support benefit investigations, prior authorizations, and patient outreach. This role will assist in coordinating prescriptions, maintaining inventory, and communicating with providers and patients while adhering to company standards.

Per diem as needed with hours between 8am–5pm; the position may involve part-time scheduling and requires Massachusetts Pharmacy Board licensure, PTCB/ExCPT certification, and at least 1 year of related

Qualifications

• High school diploma or equivalent.
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as PTCB or ExCPT.
• If not nationally certified they must become certified within 6 months of hire.
• Minimum of one year of related experience as a Pharmacy Technician.
• Proficiency in math and ability to use a computer.
• Ability to work in a hybrid or remote environment.
• Positive work ethic and professional demeanor to promote teamwork in the department.
• We are an equal opportunity employer with non-discrimination.

Responsibilities

• Under direct supervision of operations manager, performs benefit investigation tasks such as running test claims, submitting prior authorizations, documenting on the patient chart, and completing patient outreach and follow up calls.
• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and appropriately documents result on patient electronic medical record.
• Submit prior authorizations to insurance via different methods including online and telephone.
• Appeal decisions as necessary and conduct follow up phone call inquiries to insurance.
• Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients.
• Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team daily.
• Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team.
• Maintains a clean work area and assists in quality indicator monitoring.
• Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Skills

Math proficiency

Computer skills

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Tools

Massachusetts Board of Pharmacy

PTCB / ExCPT certification

Job description

Exemption Status: Non-Exempt Hiring Range: $0.00 - $0.00 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: per diem as needed, shift between 8am -5pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 3834 ATRX Pharmacy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities

• Under direct supervision of operations manager, performs benefit investigation tasks such as running test claims, submitting prior authorizations, documenting on the patient chart, and completing patient outreach and follow up calls.
• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and appropriately documents result on patient electronic medical record.
• Submit prior authorizations to insurance via different methods including online and telephone.
• Appeal decisions as necessary and conduct follow up phone call inquiries to insurance.
• Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients.
• Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team daily.
• Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team.
• Maintains a clean work area and assists in quality indicator monitoring.
• Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Position Qualifications

• License/Certification/Education: Required: High school diploma or equivalent.
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT.
• If the individual is not nationally certified they must become certified within 6 months of hire.
• Experience/Skills: Required: Minimum of one year of related experience as a Pharmacy Technician.
• Position requires proficiency in math and, knowledge and ability to use a computer.
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• Ability to work in a hybrid or remote environment.
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other.
• Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.
• If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
• As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
• If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].
• We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.

Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.