Pharmacy Liaison- Advanced Therapeutics, 40hr, Day

UMass Memorial Health; Holden (MA); On-site; USD 33,000 - 48,000; Full time

Job summary

UMass Memorial Health is hiring a Pharmacy Technician to support benefit investigations, prior authorizations, and patient communications. The role involves inventory management, coordinating prescription delivery, and ensuring accurate documentation in the patient record.

The position offers a day shift in a hospital setting with potential for hybrid or remote work arrangements, depending on qualifications and department needs.

Qualifications

• Minimum of one year of related experience as a Pharmacy Technician.
• Proficiency in math and ability to use a computer.
• Ability to follow oral and written instructions with accuracy and dependability.
• Ability to work in a hybrid or remote environment.
• Positive work ethic and professional demeanor to promote teamwork.

Responsibilities

• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and correctly documents results in the patient electronic medical record.
• Submit prior authorizations to insurance via online or telephone methods; appeal as needed and follow up with insurance.
• Knowledgeable about manufacturer patient savings programs and communicates options to providers and patients clearly.
• Performs follow up calls to patients regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of medications from internal pharmacies and updates the clinic team daily.
• Coordinates prescription delivery with patients and Home Delivery pharmacy and queues prescriptions for delivery.
• Keeps a clean work area and assists in quality indicator monitoring.
• Participates in problem identification and Continuous Quality Improvement activities as part of the team.

Skills

Pharmacy technician experience

Math proficiency

Computer skills

Oral & written instructions

Hybrid/Remote work

Teamwork

Education

High school diploma or equivalent

Massachusetts Pharmacy License

PTCB or ExCPT certification

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$23.81 - $35.08

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8am to 5pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3834 ATRX Pharmacy

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under direct supervision of operations manager, performs benefit investigation tasks such as running test claims, submitting prior authorizations, documenting on the patient chart, and completing patient outreach and follow up calls.

Major Responsibilities:

• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and appropriately documents result on patient electronic medical record.
• Submit prior authorizations to insurance via different methods including online and telephone. Appeal decisions as necessary and conduct follow up phone call inquiries to insurance.
• Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients.
• Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team daily.
• Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team.
• Maintains a clean work area and assists in quality indicator monitoring.
• Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Position Qualifications:
License/Certification/Education:
Required:

• High school diploma or equivalent.
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT. If the individual is not nationally certified they must become certified within 6 months of hire.

Experience/Skills:

Required:

• Minimum of one year of related experience as a Pharmacy Technician.
• Position requires proficiency in math and, knowledge and ability to use a computer.
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• Ability to work in a hybrid or remote environment.
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.