Pharmacy Liaison- Advanced Therapeutics, 40hr, Day

ummh; Holden (MA); Hybrid; USD 33,000 - 48,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Pharmacy Technician to assist with benefit investigations, prior authorizations, and patient outreach. The role requires MA licensure and national certification, with a pathway to certification if needed.

A hybrid or remote work arrangement may be available, depending on department needs. The ideal candidate has one year of pharmacy tech experience, strong math and computer skills, and a professional, team-oriented demeanor.

Qualifications

• Minimum of one year of related experience as a Pharmacy Technician.
• Proficiency in math and ability to use a computer.
• Ability to follow oral and written instructions with accuracy and dependability.

Responsibilities

• Performs benefit investigations and documents results in patient records.
• Submits prior authorizations to insurance and follows up on decisions.
• Provides information on patient savings opportunities to providers and patients.
• Makes follow-up calls to patients regarding insurance decisions and prescription status.
• Maintains inventory and coordinates prescription delivery with Home Delivery pharmacy.

Skills

Pharmacy technician experience

Math proficiency

Computer skills

Hybrid/remote capable

Education

High school diploma

Massachusetts Pharmacy license

PTCB/ExCPT certification

Job description

Exemption Status

Non-Exempt

Hiring Range

$23.81 - $35.08 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details

• Monday through Friday
• Scheduled Hours: 8am to 5pm
• Shift: 1 - Day Shift, 8 Hours (United States of America)
• Hours: 40
• Cost Center: 10020 - 3834 ATRX Pharmacy

Union

SHARE (State Healthcare and Research Employees)

Signing Bonus

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Company Culture: Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under Direct Supervision

Under direct supervision of operations manager, performs benefit investigation tasks such as running test claims, submitting prior authorizations, documenting on the patient chart, and completing patient outreach and follow up calls.

Major Responsibilities

• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and appropriately documents result on patient electronic medical record.
• Submit prior authorizations to insurance via different methods including online and telephone. Appeal decisions as necessary and conduct follow up phone call inquiries to insurance.
• Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients.
• Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team daily.
• Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team.
• Maintains a clean work area and assists in quality indicator monitoring.
• Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Position Qualifications

License/Certification/Education:

Required:

• High school diploma or equivalent.
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT. If the individual is not nationally certified they must become certified within 6 months of hire.

Experience/Skills:

Required:

• Minimum of one year of related experience as a Pharmacy Technician.
• Position requires proficiency in math and, knowledge and ability to use a computer.
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• Ability to work in a hybrid or remote environment.
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Respect Standards

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

Equal Opportunity and Inclusion

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

Accommodation

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond t