Pharmacy Technician II -Customer Svc - Home Infusion

Fairview Health Services; Shoreview (MN); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision plans

Life insurance

Disability insurance

PTO and Sick Time

Tuition reimbursement

Retirement

Job summary

Fairview Health Services is seeking a Pharmacy Phone Technician II – Home Infusion to handle day‑to‑day pharmacy technician services in a complex home infusion setting. You will answer patient calls, triage to the right staff, provide excellent customer service, and work in the EHR to identify patients and records.

The role involves coordinating restock requests, assisting with pickups and returns, and supporting other home infusion teams as needed.

Qualifications

• Minimum of 3 months pharmacy technician experience or 1 year as a pharmacy clerk/healthcare setting.
• Registered Technician with Minnesota Board of Pharmacy.
• Graduate of a Pharmacy Technician program or ASHP‑accredited training program.

Responsibilities

• Answer patient calls and triage to appropriate home infusion staff.
• Process nursing restock requests and arrange deliveries.
• Coordinate patient pickups/returns with the pharmacy shipping team.
• Support other home infusion teams as needed.
• Work within the EHR to identify patients and records.

Skills

Pharmacy technician experience

Customer service

EHR navigation

Education

ASHP accredited pharmacy technician training program

Graduate of Pharmacy Technician program

Job description

Job Overview

Under the direction of the Pharmacist, the Pharmacy Phone Technician II – Home Infusion is responsible for day‑to‑day comprehensive pharmacy technician services in a complex home infusion pharmacy. This will include answering patient calls, triaging each call to the appropriate home infusion staff member, providing an exceptional customer service experience with each interaction, working within the EHR to identify patients and their records, setting up pickups and returns, processing nursing supply orders, and supporting other teams as needed.

• Partner with pharmacists, nurses, and coordinators to ensure pharmacy patients receive follow up to their calls related to their medication(s), appointments, questions, or concerns in a professional and timely manner. This will include working within the EHR to complete those tasks.
• Process nursing restock requests and deliver per the nurse’s request.
• Working with patients and the FHI shipping team for any patient pick ups or returns to the pharmacy.
• Support other home infusion teams as needed.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Fulfills all organizational requirements
• Completes all required learning relevant to the role
• Complies with all relevant laws, regulation and policies
• Performs other duties as assigned.

Minimum Qualifications to Fulfill Job Responsibilities

Required

Experience

• Minimum of 3 months pharmacy technician experience, completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program OR one year of experience as a pharmacy clerk or like position within a healthcare setting.

License/Certification/Registration

• Registered Technician with Minnesota Board of Pharmacy

Preferred

Education

• Graduate of Pharmacy Technician program
• Completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program

Experience

• IV Sterile compounding background

License/Certification/Registration

• Pharmacy certification with the Pharmacy Technician Certification Board
• Sterile Compounding Certification Board

As a part of our hiring process for our Pharmacy Technician roles, we will be reviewing your resume and may ask you to complete a job fit questionnaire as a next step. This job fit questionnaire is also a great opportunity to learn more about how you thrive in a professional work environment and which environments you may favor. Many candidates tell us they enjoy the opportunity to learn more about their own strengths, preferences, and ideal work settings.

A large portion of our Pharmacy Technician applicants are entering the field for the first time. The job fit questionnaire helps first‑time applicants identify the type of Pharmacy Technician role that fits them best, while also helping Fairview match individuals to environments where they’re most likely to thrive and grow.

If you’d like to complete this for your own interest, you may also do that at this link: https://mint.peopleanswers.com/pa/access.do?job=592698-485519 . Please note that you will be asked to complete the job fit questionnaire as part of the application process.

• If you’ve completed this job fit questionnaire with another organization within the last year, you will not need to complete this again.
• The system will automatically recognize your prior results and let you know if no further action is needed.

Thank you for your interest in our organization and we look forward to your application and learning more about your experience.

Benefit Overview

• Medical
• Dental
• Vision plans
• Life insurance
• Short-term and long-term disability insurance
• PTO and Sick and Safe Time
• Tuition reimbursementRetirement
• Early access to earned wages
• and more!

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status