Pharmacy Technician (Hybrid)

Mass General Brigham (Enterprise Services); Burlington (MA); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading healthcare service provider is seeking a dedicated Pharmacy Technician to manage specialty medication needs for patients. This role involves collaborating with healthcare teams, handling insurance-related questions, and ensuring timely medication delivery. Candidates should have relevant experience and strong communication skills to enhance patient care.

Qualifications

• Pharmacy technician experience or equivalent education with patient care.
• Registered with State Board of Pharmacy or willingness to register.
• CPhT-Certified Pharmacy Technician License in Massachusetts.

Responsibilities

• Manage specialty medication needs for patients and coordinate with medical staff.
• Process medication orders ensuring billing accuracy with insurance.
• Provide patient support for insurance and medication access.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Education

High School diploma/GED

Four-year degree in healthcare-related field

Tools

Microsoft Office

EPIC

Job description

General Summary/Overview:
Work directly with patients, Specialty Pharmacy staff, and clinic staff to manage the specialty medicationneeds of Mass General Brigham patients. Understand the complex medication needs of patients andcoordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary
service. Assist patients with benefit coordination and financial assistance, manage prior authorizations,and ensure patients receive their medications at the appropriate time.
Principle Duties and Responsibilities:
Work with physicians, nurses and pharmacists to ensure that each patient receives the medicationshe/she needs at the appropriate time:
- Review medication regime with patient to determine which medications need to be dispensed
- Process medication orders confirming that they are billed to all third parties correctly
- Monitor patient concerns, charts and profiles to meet their medication therapy needs
Support MGBSP Patient Needs:
- Answer patient questions about the service, insurance issues, financial assistance needs, etc.
- Ensure all questions are answered timely and accurately
- Ensure clinical questions are appropriately escalated to a pharmacist
- Ensure employee back-up coverage is trained and knowledgeable
- Report any Patient Safety Events according to MGB SP guidelines
Commit to Building Relationships:
- Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, coworkers, prescribers, nurses and patients to build/support the services we provide
- Provide caring service, adjusting approaches to reflect developmental level and culturaldifferences of population served
- Improve processes to facilitate communication and service between patient, and clinic, infusioncenter and discharge pharmacy teams to ensure accurate and timely delivery of medications
- Participates in MGB SP Clinical Subcommittees
Act as the insurance specialist:
- Understand Medicare/Medicaid regulations and billing guidelines as they pertain patientpharmacy benefits
- Understand billing primary, secondary and tertiary insurance claims
- Resolve any billing issues and obtain Prior Authorizations for medications.
- Obtain benefit information and verify patient insurance eligibility and level of coverage
- Cross train within PCC roles as directed to support emergent and ongoing business needs.

Qualifications:

• Pharmacy technician experience, or equivalent combination of education and relatedexperience working directly with patients in a healthcare setting. Experience with priorauthorizations and their renewal, and medication and financial assistance renewals are a plus.
• Computer skills (Microsoft Office, Excel, Word, Access). Experience with Pharmacy, EPIC orsimilar medical record software a plus.

Skills/Abilities/Competencies:

License/Certification/Registration:

• Registered with State Board of Pharmacy or willingness to become registered upon hire.
• CPhT-Certified Pharmacy Technician License in the State of Massachusetts.

Minimum Experience:

• High School diploma/GED

Preferred Experience:

• Four-year degree in healthcare-related field or four-year degree and experience in a healthcaresetting.
• Experience working with patients receiving Specialty Medications.
• Proficiency on other languages a plus

Additional Requirements:

• Responsible for confidential data: Respect the confidentiality of all information, includinginformation regarding patients, staff members or Health System business issues, and shareinformation only with those who need to know
• Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability tofollow policies and procedures, basic math skills, advanced computer skills and proficient withmedical terminology
• Provide On-call support on a scheduled rotation

Respect the confidentiality of all information, including information regarding patients, staff members or

Health System business issues and share information only with those who need to know.

Due to differences in scope of care, practice, or service across settings, the specific experiencerequired for this position may vary

Supervisory Responsibilities: N/A

Fiscal Responsibility: N/A

Working Conditions:

• Standing, walking, sitting, reaching above shoulders, reaching waist level, reach below the knee, climbing, lifting about the shoulder <10 - 20 MAX # LBS, lifting waist level <10 - 20 MAX # LBS

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.