Pharmacy Technician, Clinical Services (MTM & Adherence)

AECOM; Tallahassee (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Centene is seeking a Pharmacy Technician for their remote Call Center. The position focuses on medication therapy management through telephonic outreach, supporting clinical services, and ensuring quality compliance. Candidates are preferred to be bilingual and ideally certified, with a strong foundation in pharmacy operations.

Benefits

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Qualifications

• High School or GED required.
• 0-1 year of experience in pharmacy operations managed care, hospitals, or retail.
• Certified Pharmacy Technician (CPhT), preferred.

Responsibilities

• Supports clinical team through telephonic outreach and DUR initiatives.
• Provides medication management services via MTM hotline.
• Engages in quality improvement projects and documents services to ensure compliance.

Skills

Bilingual - Fluent English & Spanish

Pharmacy Operations

Education

High School or GED

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Pharmacy Technician, Clinical Services - Call Center - MTM & Pharmacy Adherence - 11am - 8pm (In your own time zone) M-F - Remote**

Position Purpose: Supports the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries in order to ensure appropriate, evidence-based drug selection and resolve medication-related problems.

+ Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/providers.

+ Supports basic data analytic activities and tracking of interventions, and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program.

+ Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.

+ Engages in quality improvement projects including supporting the execution of prescriber mailings and tracking and maintaining physician and member responses regarding pharmacy quality outreach campaigns.

+ Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area (i.e. MTM services, Quality Improvement Projects, DUR, etc.).

+ Serve as backup for technicians in the other clinical service departments (Drug Utilization Review, Medication Therapy Management, Quality Improvement).

+ Performs other duties as assigned.

**Education/Experience:** High School or GED required. 0-1 year of experience in pharmacy operations managed care, hospitals, and/or retail environments

**Licenses and Certifications:** Certified Pharmacy Technician (CPhT), preferred

Bilingual - Fluent English & Spanish or other language, highly preferred.

**Training:** 10am – 7pm Monday – Friday (Eastern / EST) for first 2 weeks & 2 days.

**Working Shift after training:** 11am - 8pm Monday - Friday (In your own time zone) - No exceptions.

This is a work from home Pharmacy Technician, Call Center position. The main function is telephonic outreach to our members to complete medication reviews (MTM's) and for Pharmacy Adherence.

Pay Range: $15.57 - $26.20 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act