Pharmacy Technician - Front-End Customer Care

Valor Compounding Pharmacy; Berkeley (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with company match

Paid time off

Job summary

Valor Compounding Pharmacy in Berkeley, CA is seeking a Pharmacy Technician in the Customer Care team. You will handle prescription typing, answer calls, and manage Zendesk tickets while delivering exceptional service.

You’ll work in the front-end department reporting to the Customer Care Manager. Requires strong communication, HIPAA knowledge, and familiarity with pharmacy software; the role involves collaboration with pharmacists and shipping staff to fulfill orders.

Qualifications

• High school diploma or GED required.
• CA Board of Pharmacy-licensed technician preferred.
• 1 year of technician experience or 2–3 years in customer service.
• Familiar with pharmacy software and retail databases.
• Type at least 60 wpm.
• HIPAA compliance knowledge.
• Knowledge of CA pharmacy law for technicians.

Responsibilities

• Answer incoming calls from patients and doctors’ offices.
• Enter information and search the appropriate database to respond to inquiries, complete intakes, type prescriptions, process refills, and check order status.
• Create Zendesk tickets for escalated calls with detailed data for appropriate follow-up.
• Demonstrate professional etiquette and phone skills during calls, holds, transfers, or messages.
• Collaborate with pharmacists, data entry, compounding technicians, and shipping staff to fulfill orders.
• Fulfill other technician duties as assigned by supervising pharmacist or leads.

Skills

Phone skills

Customer service

Communication

Multitasking

Attention to detail

HIPAA knowledge

CA pharmacy knowledge

Education

High School Diploma or GED

CA Pharmacy Technician license (preferred)

Tools

PK Pharmacy Software

Zendesk

Guru

Outlook

Credit card system

Job description

Valor Compounding Pharmacy in Berkeley, CA is seeking a Pharmacy Technician in the Customer Care team. You will handle prescription typing, answer calls, and manage Zendesk tickets while delivering exceptional service.

You’ll work in the front-end department reporting to the Customer Care Manager. Requires strong communication, HIPAA knowledge, and familiarity with pharmacy software; the role involves collaboration with pharmacists and shipping staff to fulfill orders.