Pharmacy Technician & Customer Health Advocate

Fry's Food and Drug; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Fry’s Food Stores in Arizona is seeking a friendly pharmacy clerk to deliver excellent customer service, assist pharmacists, and support health and wellness initiatives. You will handle data entry, dispensing, and daily retail operations while maintaining HIPAA compliance.

The role requires 18+ and a high school diploma, ability to manage confidential information, and reliable teamwork in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.
• Desire for prior comparable experience.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Count, measure and prepare specified product using company best practices.
• Complete billing procedures adequately to assure best value to the customer and the company.
• Answer phone and triage calls and answer inquiries as appropriate.
• Understand and adhere to guidelines on accepting and tendering vendor coupons and cash handling requirements.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement.
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Data entry

HIPAA compliance

Education

High School Diploma or GED

Job description

Fry’s Food Stores in Arizona is seeking a friendly pharmacy clerk to deliver excellent customer service, assist pharmacists, and support health and wellness initiatives. You will handle data entry, dispensing, and daily retail operations while maintaining HIPAA compliance.

The role requires 18+ and a high school diploma, ability to manage confidential information, and reliable teamwork in a fast-paced environment.