Pharmacy Technician (Care Advocate) - 256358

Medix™; The Colony (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Medix is seeking compassionate Pharmacy Technicians to join an onsite Care Advocacy team. You will support members through the medication access process, coordinate prescriptions, resolve insurance barriers, and identify savings opportunities in a fast-paced call center environment.

The role requires Texas licensure as a Pharmacy Technician, national certification (PTCB/NHA), and the ability to work onsite handling outbound calls and member outreach.

Qualifications

• Must be licensed Pharmacy Technician in Texas.
• Nationally Certified Pharmacy Technician (PTCB/NHA).
• Ability to work onsite in an outbound call center environment.

Responsibilities

• Manage a caseload of members, providing timely, compassionate support throughout the medication access process.
• Conduct outreach to members, pharmacies, provider offices, and healthcare partners to coordinate prescriptions and resolve access barriers.
• Educate members on patient advocacy, medication savings, and affordability programs.
• Assist with Patient Assistance Programs (PAPs), Copay Assistance, ECMP, and international medication savings programs.
• Resolve insurance rejections, prescription processing issues, and other medication access barriers.
• Coordinate with provider offices to obtain prescriptions, prior authorizations, and required documentation.
• Maintain accurate documentation of member interactions, case updates, outreach, and next steps.
• Collaborate with Pharmacy, Clinical, Client Success, Quality, and Operations teams to resolve member issues.
• Identify and escalation complex or high-impact cases appropriately.
• Communicate member feedback, trends, and workflow challenges to support process improvement.
• Maintain HIPAA compliance and adhere to company policies and healthcare regulations.

Skills

Patient advocacy

Outbound call center

Healthcare customer service

Education

Texas Pharmacy Technician license

National Certification (PTCB/NHA)

Job description

Our client is seeking compassionate, detail-oriented Pharmacy Technicians to join their growing Care Advocacy team. In this role, you will serve as a frontline resource for members by providing high-quality support through patient advocacy programs, coordinating prescription access, resolving insurance barriers, and helping members identify medication savings opportunities.

This is a fast-paced, fully onsite call center environment where you'll manage patient cases, conduct outbound outreach, and collaborate with cross-functional teams to deliver an exceptional member experience.

Schedule:

Monday–Friday | 10:00 AM – 7:00 PM, ONSITE

Requirements:

• Must be a licensed Pharmacy Technician in the state of Texas


• Nationally Certified Pharmacy Technician (PTCB/NHA)


• Ability to work in a fully onsite, outbound call center environment

Key Responsibilities

• Manage a caseload of members, providing timely, compassionate support throughout the medication access process.


• Conduct outreach to members, pharmacies, provider offices, and healthcare partners to coordinate prescriptions and resolve access barriers.


• Educate members on patient advocacy, medication savings, and affordability programs.


• Assist with Patient Assistance Programs (PAPs), Copay Assistance, Specialty Pharmacy Enhanced Care Management (ECMP), and international medication savings programs.


• Resolve insurance rejections, prescription processing issues, and other medication access barriers.


• Coordinate with provider offices to obtain prescriptions, prior authorizations, and required documentation.


• Maintain accurate documentation of member interactions, case updates, outreach, and next steps.


• Collaborate with Pharmacy, Clinical, Client Success, Quality, and Operations teams to resolve member issues.


• Identify and escalation complex or high-impact cases appropriately.


• Communicate member feedback, trends, and workflow challenges to support process improvement.


• Maintain HIPAA compliance and adhere to company policies and healthcare regulations.

Preferred

• Experience in healthcare operations, patient advocacy, care coordination, specialty pharmacy, PBM, or pharmacy services


• Previous call center or healthcare customer service experience


• Retail pharmacy experience is welcomed; however, candidates should be comfortable transitioning into a phone-based patient advocacy role


• Strong problem-solving skills with a patient-centered approach