Pharmacy Technician

MATRIX VIP LLC; Homestead (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

ArtesRx is seeking a Pharmacy Support Specialist to obtain and process prescriptions, enabling the pharmacy fulfillment team to dispense safely and efficiently. You will communicate with patients, facilities, and prescribers, enter data, and support billing and delivery processes.

The role emphasizes accuracy, customer service, and teamwork within a regulated pharmacy environment, with opportunities to work on REMS-related requirements and quality standards.

Qualifications

• High School Diploma or equivalent required.
• Active pharmacy technician licensure in state(s) of jurisdiction.
• National certification is highly preferred.
• One year experience in a pharmacy setting is strongly preferred.

Responsibilities

• Communicate by phone and email with patients, facilities, payors, and prescribers regarding prescriptions.
• Enter prescription information and submit claims for payment.
• Assist in prior authorization processes to expedite fulfillment.
• Manage patient profiles and demographics for billing and dispensing.
• Coordinate medication deliveries and respond to questions about medications.
• Monitor incoming documents to expedite processing and ensure accuracy.

Skills

Effective communicator

Customer service

Attention to detail

English proficiency

Education

High School Diploma

Pharmacy Technician License

National certification preferred

Tools

MS Office Suite

Pharmacy software

Job description

At ArtesRx, we are more than a pharmacy organization. We are a team of compassionate professionals dedicated to improving the lives of vulnerable patient populations through exceptional behavioral health and long-term care pharmacy services. As a leading organization in this space, ArtesRx brings together a growing network of pharmacies, expanding through strategic acquisitions while preserving the trusted local brands and relationships that have earned strong reputations in their communities. Together, we enhance medication access, adherence, and health outcomes for individuals who are often underserved due to the stigma surrounding mental illness and substance use disorders.Our mission is to empower our customers with pharmacy solutions tailored to their unique needs. By combining innovative technology with compassionate, high-touch service, we ensure efficient medication fulfillment and timely deliveries that foster trust, peace of mind, and healthier outcomes. We believe every individual deserves kindness, compassion, and dignity, and we know our success depends on honesty, integrity, and respect in every interaction.If you are passionate about helping others, thrive in a collaborative environment, and want your work to have a lasting impact, we invite you to explore a career with ArtesRx.Position SummaryThe Pharmacy Support Specialist performs functions to obtain and process prescriptions toprepare the pharmacy fulfillment team to dispense and ship medications, while working withinthe limits of established policies.Primary Responsibilities• Communicate by phone and email with patients, facilities, payors, and prescribersregarding issues concerning prescriptions and obtain proper authorizations andprescription details to refill prescriptions.• Provide support to Pharmacists by entering prescription information, submitting claims forpayment, and handling facility and patient questions and concerns regardingmedications and delivery. Follow REMS dispensing requirements and document requiredinformation per company policy.• Manage patient profiles including updated medication lists and any changes that arepertinent to the patient’s medication regimen. Gather and document demographics tobe used to fill prescriptions as well as to coordinate billing of medications to be dispensedby the pharmacy.• Assist in the prior authorization process to expedite prescription fulfillment. Provide supportin benefits investigation for third party billing and adjudication. Contact insurance carriersand gather necessary information as required by specific programs or contracts.• Contact facilities, prescriber offices, and patients to arrange medication deliveries.• Partner with internal teams to obtain required information for processing prescriptions andassist with dispensing and packaging of medications as needed.• Monitor and triage incoming faxes/documents to expedite processing of patient orders.• Maintain knowledge of pharmacy metrics and quality expectations and adhere tocompany, federal, state, and accreditation pharmacy workflow and dispensing standardsand regulations.• Perform other related duties as assigned.Key Skills• Proven experience as a highly effective communicator with internal and externalcustomers; includes listening, speaking, understanding, and writing in English.• Demonstrated ability to model superior customer service resulting in improved customersatisfaction and enduring business relationships with patients, facilities, prescribers, andinternal team members.• Proficient in MS Office Suite (Word, Excel, Outlook, Teams) and demonstrated ability towork effectively with pharmacy applications.• Experience in handling claim rejections and working through the prior authorizationprocess to ensure timely approvals and successful resolution of issues.• Demonstrated ability to work independently on assigned tasks or in a team setting whilefocused on detail, accuracy, safety and productivity.• Ability to track and monitor progress of workflows to maintain timely delivery ofmedications.• Working knowledge of medical terminology, medication names, and pharmacy sig codes.• Ability to sit for extended periods while remaining able to actively listen and communicateverbally with patients, facilities, prescribers, and team members.Education/Experience Requirements• High School Diploma or equivalent required.• Active and in good standing pharmacy technician licensure through Board of Pharmacyfor state(s) of jurisdiction, where required. National certification highly preferred.• One year’s experience working in a pharmacy with knowledge of pharmacy sig codes,medications, and electronic claim submissions strongly preferred.